French Customer Service

hace 3 meses

Barcelona, España Customer Labs A tiempo completo

About BarcelonaBarcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and savor some of the best Mediterranean seafood. Barcelona is known for being cosmopolitan, modern, and forward-thinking, while still retaining old neighborhoods like the Gothic Quarter, where the oldest building in the city is located, alongside countless bars and stores.About the jobWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Key Responsibilities: Handle and close inbound calls (Consumer) to achieve quarterly quota. Respond quickly and effectively to inbound emails. Make outbound calls when necessary to recover (web-) orders, convert quotes to orders, or resolve issues with purchased products. Create quotes and follow up. Maximize store revenue by upselling/cross-selling to increase order value and AOV. Maintain awareness of online store promotions and campaigns to maximize their success. Ensure personal knowledge of the product portfolio is up to date. Manage stock availability. Provide cross-language backup if needed. Address customer post-sales requests (logistics, queries, refunds, exchanges, delivery, etc.). Resolve status queries. Initiate and manage customer post-sales-related tasks, including order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite, with a high-quality, efficient, and customer-centric approach. Required Qualifications: French native level speaker. Fluent in English. Strong communication skills. Knowledge of sales techniques (up-/cross-selling, objection handling, etc.). Customer-driven and motivated to work in sales. Achievement and target-oriented. IT knowledge and technical understanding. Minimum of 1 year relevant experience. Strong personal interest & curiosity in IT products and applications. Real capability to listen to customers. Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs. Exceptional customer-facing and customer care skills. What We Offer: Competitive salary package and bonus system. Discounts on gym and language courses. 2 to 3 weeks of paid training. 39 working hours per week, Monday to Friday from 08:30 - 17:30. Opportunities for growth within the company. Please send your CV and cover letter in English.If you have any questions, feel free to contact our recruiter#J-18808-Ljbffr

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