Customer Service Representative
hace 3 días
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit French speaking Customer Service Representative for their Barcelona office.
Position: Customer Service Representative
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary + bonus.
**DUTIES AND RESPONSIBILITIES**:
- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues to more senior team member, if required
- Use upselling/cross-selling technics to maximize revenue
- Provide cover for other Agents in their absence
- Liaise with Supervisor on specific projects where requested
- Understand and comply with administrative duties including holiday, sickness and overtime
- Any additional tasks as assigned by the Supervisor.
**REQUIREMENTS**:
- Native/fluent in French, both oral and written. Fluent in English
- Knowledge of cross selling and up-selling technics
- Computer literate with sound knowledge of Microsoft Office suite
- Outstanding communication with ability to emphasize, negotiate and persuade
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Exceptional customer facing and customer care skills
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
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