Customer Service Representative

hace 4 meses

Barcelona, España Carburos Metálicos A tiempo completo

Descripción del puesto de trabajo y cualificación necesariaEn Carburos Metálicos, grupo Air Products, nuestro mayor propósito es reimaginar que es posible y reunir a las personas que colaboren e innoven para ofrecer soluciones a los mayores retos energéticos y medioambientales.Actualmente buscamos incorporar un/a Customer Service Representative a nuestro equipo en Cornellá (Barcelona). ¿Quieres ser tú?Como Customer Service Representative, te encargarás de:Impulsar el self-service a través de la web (MyCarburos).Gestión de incidencias de facturas.Gestión de las solicitudes de los clientes: copias de facturas, albaranes, contratos, acuerdos, confirmación de entregas, precios...Proporcionar apoyo al cliente con las consultas del portal, pedidos en la web.Apoyo al departamento de créditos y cobros para reducir la morosidad.Gestión proactiva de las cuentas de los clientes: mantenimiento de precios, números de pedido, contratos y condiciones de pago.Qué estamos buscando?Excelente habilidad comunicativa.Pasión por la excelencia en el servicio y en atención al cliente.Atención al detalle y habilidad en solucionar problemas.Habilidad para trabajar en equipo.Experiencia en el manejo de SAP.Experiencia con Office.Nivel alto de Castellano; se valorará conocimiento de inglés y portugués.Se valorará estudios superiores (diplomatura, licenciatura, o máster).Por qué Carburos Metálicos?Trabajamos en un entorno en el que la seguridad es lo primero, la diversidad es esencial, la inclusión es nuestra cultura y cada persona sabe que pertenece e importa.Nos preocupamos por la conciliación entre trabajo y vida privada, por lo que tendrás la posibilidad de trabajar desde casa hasta 3 días a la semana.Hazlo posible en Carburos Metálicos y crece con nosotros mientras nos embarcamos en construir juntos el mañana, siendo la empresa de gas industrial más segura, diversa y rentable del mundo.#J-18808-Ljbffr

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