Customer Service
hace 4 semanas
En ROSA CLARÁ GROUP estamos buscando un/a Técnico/a en el Departamento de Customer Service para el mercado francés, en nuestro Headquarter en Barcelona.Tendrá una cartera de clientes asignados donde gestionará el área de atención al cliente, mostrando interés para resolver satisfactoriamente sus necesidades.FUNCIONES- Atención al cliente (vía telefónica / e-mail). Resolver satisfactoriamente las necesidades comerciales de los clientes asignados, proporcionando soporte / formación y atención comercial personalizada con el fin de obtener un feed back del cliente positivo y de agilidad de gestión.- Gestión y seguimiento de pedidos.- Búsqueda de producto bajo petición del cliente en la red de tiendas.- Verificar estado de pedidos desde la entrada en sistema hasta la entrega en tienda del mismo.- Gestión y seguimiento de muestras enviadas.- Gestión y seguimiento de envío de material publicitario de clientes asignados.- Gestión y resolución de incidencias / consultas comerciales diarias.- Control y reclamación de servicio semanal.- Traducción de textos.- Resolución de incidencias (producto / calidad / devoluciones).- Gestionar con el área de logística, expediciones de clientes asignados (previa verificación de crédito de cliente).- Gestionar con el Dpto de Crédito cartera de pagos de los clientes asignados- Gestión administrativa y apoyo a representantes de zona asignados.- Participación en Convenciones de ventas como Gestor Comercial.- Apoyo para coordinar convenciones y eventos (rooming / dossier de compra / comunicados / listados de precios).- Apoyo equipo de Atención al Cliente y Customer Service Manager.- Funciones de backoffice.- Reportar directamente a Customer Service Manager (notificar gestiones pendientes, sugerencias e incidencias tanto de calidad como de gestión).REQUISITOS:- Formación de Grado Medio o Superior.- Experiencia mínima demostrable de 2 años en el área de Atención al Cliente.- Idiomas: francés nativo, español e inglés alto.- Imprescindible dominio paquete office, dotes comerciales alto grado de implicación hacía el cliente.- Máxima orientación al cliente, persona resolutiva y ágil con actitud de mejora continua.- Agilidad de gestión y resolución de incidencias.- Gran capacidad de aprendizaje, orientación a resultados y al cliente, análisis y de comunicación.- Habilidades de comunicación para trabajar en equipo así como con autonomía para realizar tareas. Persona con actitud proactiva y positiva.- Garantizar la calidad de atención al cliente al cliente y de gestión comercial.- Capacidad para detectar áreas de mejora.- Alcanzar objetivos cuantitativos establecidos en convenciones de venta.- Mantener y respetar procedimientos internos y políticas comerciales.Si cumples con los requisitos y estás listo/a para asumir este emocionante reto, esperamos tu candidatura
-
Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the role:We are seeking a highly motivated and customer-focused Dutch Customer Service Specialist to join our team at Customer Labs. As a key member of our customer service team, you will be responsible for handling and closing inbound calls, responding to emails, and making outbound calls to resolve customer issues and maximize store revenue.Key...
-
Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...
-
Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoJob Summary:As a Customer Service Representative for Accs - Ares Customer Care Solutions Gmbh, you will be responsible for providing exceptional customer support to our international travelers. This is a full-time position, requiring 38.5 hours of work per week.Key Responsibilities:• Listen to and respond to customer inquiries via email and...
-
Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoJob Summary: We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional service to our international travelers and accommodation suppliers. Key Responsibilities: Provide timely...
-
French Customer Service
hace 3 meses
Barcelona, España Customer Labs A tiempo completoAbout Barcelona Barcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...
-
French Customer Service
hace 3 meses
Barcelona, España Customer Labs A tiempo completoAbout BarcelonaBarcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...
-
Dutch Customer Service
hace 3 meses
Barcelona, España Customer Labs A tiempo completoReference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover.The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...
-
Dutch Customer Service
hace 3 meses
Barcelona, España Customer Labs A tiempo completo.Reference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day...
-
Dutch Customer Service
hace 4 meses
Barcelona, España Customer Labs A tiempo completoReference: WEBAAbout Barcelona Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day...
-
Dutch Customer Service
hace 4 meses
Barcelona, España Customer Labs A tiempo completoReference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...
-
Customer Service Representative
hace 2 meses
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoPosition: Customer Service RepresentativeFull time position 38,5h/week (Temporary Contract)Location: Barcelona, on-siteDUTIES AND RESPONSIBILITIES: As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international...
-
Barcelona, Barcelona, España Customer Labs A tiempo completoJob Title: Customer Service Representative - Norwegian LanguageJob Summary:Customer Labs is seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients in Norwegian, both via phone and email. Key...
-
Customer Service
hace 7 meses
Barcelona, España Timup A tiempo completoBarcelona fashion brand looking for a Customer Service Agent. **Tasks**: - Provide accurate information about products, orders, shipping, and returns. - Resolve customer complaints and issues efficiently and effectively. - Monitor order fulfillment and shipping processes to ensure on-time delivery. - Handle and escalate complex cases to the appropriate...
-
Customer Service
hace 5 meses
Barcelona, España Desigual A tiempo completoIf you consider yourself a team player, customer focus, dynamic, you also are a fashion passionate, we have an opportunity for you in our offices in Barceloneta. As a Customer Service you will have the responsibility to optimize the Omnichannel Services related processes and tools under his/her responsibility (payment & fraud prevention, preparation &...
-
Customer Service
hace 5 meses
Barcelona, España Grupo Crit A tiempo completo**Descripción**: We are looking for a Logistics Customer service to be a part of a team reporting to the Supply Chain Manager. Receive and analyze the Customersdemand in terms of orders and logistics issues. Create and maintain a good level of communication with customers and internal with other departments. Daily tasks: Creation of orders from customers...
-
Customer Service
hace 6 meses
Barcelona, España Hays A tiempo completoTu nueva empresa Desde Hays seleccionamos Customer Service en una empresa del sector de óptica ubicada en Barcelona capital. La persona seleccionada trabajará en el Departamento de Customer Service y reportará al Manager. Tu nuevo puesto Gestión de pedidos Atención al cliente de calidad Gestión de quejas y solicitudes Resolver preguntas de...
-
Customer Service Manager
hace 5 meses
Barcelona, España UNITH A tiempo completoOur company is experiencing rapid growth with an ever-expanding number of partners and clients. We are actively seeking exceptional individuals to join our Barcelona-based startup and contribute to meeting the increasing demands of our clientele. UNITH is a leader in transforming customer journeys through cutting-edge conversational AI. We specialize in...
-
Customer Service Representative
hace 4 días
Barcelona, Barcelona, España Webhelp Spain A tiempo completoCustomer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team in Barcelona. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities: • Respond to customer inquiries via phone, email, and chat •...
-
Customer Service
hace 5 meses
Barcelona, España Recruit4Work S.L. A tiempo completoAs a Customer Service Agent, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay Tasks - You will be responsible for assisting guests with their queries, resolving issues and providing exceptional customer service. - Provide advice and information on facilities and services. Respond...
-
Customer Service
hace 2 meses
Barcelona, España Altorecruit A tiempo completoAt Altorecruit, we are a firm specialized in executive search and selection with national and international reach. We are dedicated to connecting mid-level and senior executives in the chemical industry and the industrial sector with job opportunities that perfectly align with their skills, experiences, and professional aspirations.We are currently seeking a...