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Customer Representative

hace 3 meses

Málaga, Málaga, España Nordic Jobs Worldwide A tiempo completo
Posted 05 January 2023

LocationMálaga

DisciplineCustomer Service

Reference36175

Merete Frederiksen

Are you dreaming of moving to Barcelona? We are currently looking for Customer Representative for our client in Barcelona

Main tasks

  • Log call details onto call management systems and provide response and resolution within SLA
  • Escalate potential service issues initially with Mentor
  • To follow all the processes and procedures of the project
  • Ensure contractual SLA is maintained
  • Provide cover for other Agents in their absence, either within the same team or across teams
  • Liaise with Supervisors/ Mentors on specific projects where requested
  • To understand and comply with administrative duties including holiday, sickness and overtime
  • To attend regular Team Meetings
  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Requirements:

  • Fluent in Danish and English
  • Good disposition to work in a customer service environment
  • Customer care skills ability to listen to and understand the customers' need
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

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