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Customer Service Representative
hace 2 meses
Empresa reconocida is seeking a highly skilled Customer Representative to join their Malaga office. As a key member of the team, you will be responsible for providing exceptional customer service to clients in the Dutch language.
Key Responsibilities:- Respond to customer inquiries in a timely and efficient manner
- Manage reservations, including modifications, cancellations, and new bookings
- Oversee the back-office of reservations, ensuring accurate issuance, modification, and cancellation of reservations
- Provide after-sales service, including litigation and compensation management
- Manage administrative tasks, such as invoicing, written communication, and travel documents
- Perform ad hoc duties as assigned by the Supervisor/Manager
- Native or fluent in Dutch, with excellent written and verbal communication skills
- Fluent in English (at least B2 level)
- Knowledge of French language is an advantage
- Proven experience in customer service roles
- Previous experience as a travel agent and knowledge of GDS tools (Saber, Amadeus, Galileo) is an advantage
- Excellent communication skills, with the ability to create personalized verbal and written communication
- A team player with strong collaboration and feedback skills
- Proficient in using tools such as Gmail, Zendesk, and Slack
- Competitive remuneration package based on experience, skills, and performance
- Opportunity to work in a dynamic and creative team with a positive atmosphere
- Guidance and tools to reach your full potential
