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Business Relationship Manager

hace 3 meses

Madrid, Madrid, España Experis España A tiempo completo
Experis IT, empresa del grupo ManpowerGroup, es líder mundial en reclutamiento y selección profesional y gestión de proyectos.

Promovemos el crecimiento de las organizaciones a través de un intenso proceso de atracción, evaluación y selección, especializado en perfiles IT.

Buscamos un/a BRM (Business Relationship Management) para incorporarse en nuestro cliente; una multinacional de sector de banca.



¿QUÉ OFRECEMOS?

  • Contrato indefinido con cliente final.
  • Ambiente internacional
  • Estabilidad, buscamos a una persona que quiera crecer con el proyecto.
  • TELETRABAJO en un 60% del tiempo.
  • Proyecto en el corazón de Madrid, muy bien comunicado.



¿QUÉ BUSCAMOS?


Buscamos una persona proactiva, resiliente y con gran capacidad de trabajo para desarrollar junto al equipo las siguientes fases de nuestros proyectos de última tecnología.


Además de capacidad para realizar las siguientes responsabilidades:

  • Desarrollar las relaciones con los socios y clientes de la Plataforma Europea de I&P de Madrid CIB, para garantizar un seguimiento continuo de sus necesidades de producción informática
  • Servir de enlace de comunicación entre los clientes y los equipos internos de I&P
  • Punto de escalada para el cliente cuando sea necesario un escalado técnico o funcional y no se haya designado otro equipo/persona de contacto.
  • Seguimiento continuo de la calidad de los servicios prestados en reuniones periódicas con el cliente.
  • Ocuparse de la gestión informática de los clientes con poca o ninguna gobernanza informática
  • Facilitar la resolución de las cuestiones y los problemas a los que se enfrentan los clientes y atender las reclamaciones para mantener la confianza manteniendo una actitud positiva y los estándares de calidad.
  • Presentar informes de servicio a los clientes
  • Fluidez en inglés (B2/C1).
  • La confidencialidad está garantizada durante todo el proceso de selección._