Customer Security Service Manager
hace 5 meses
Job Description:
DXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies. With more than 130,000 professionals and expert technologists, collaborating in more than 70 countries together with an exceptional network of partners, we offer advanced IT services and solutions.
In Spain, we are one of the main leaders in the IT market. We have nearly 8,000 professionals, distributed in thirteen locations, with centers of excellence in cutting-edge technologies such as Cloud, Business Intelligence, AI, or Automation among many others, serving more than 200 customers from all industries in the public and private sectors. We work with leading companies in the country that trust us to guide their digital transformation.
We develop active policies of diversity and inclusion of people with disabilities and we are proud to have a representation of approximately 49% of female professionals.
At DXC Spain we are looking for a Customer Securitye Service Manager to join our great team of Security Iberia.
Requirements:
University degree in Computer Engineering, Information Systems, or related field, or relevant experience. Minimum of 2 years of experience in Information Technology, with a focus on Service Management and Cyber Security. Proven experience in managing SOC operations and overseeing managed security services. Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively. Strong coordination, organizational, and meeting facilitation skills. Proficiency in IT Service Process management and standard procedures. Previous experience in Project Management is highly beneficial. ITIL certification is a significant asset. High proficiency in English. Technical knowledge in Splunk, Crowdstrike, Palo Alto, Fortinet, Checkpoint, AWS, Microsoft, Proofpoint.Tasks:
SOC Management: Oversee the operations of the Security Operations Center, ensuring that it operates efficiently and effectively to meet client needs. Managed Services Oversight: Actively manage and monitor outsourced security services to ensure they deliver value, meet service quality standards, and adhere to delivery objectives and deadlines. Client Communication: Serve as the primary point of contact for clients regarding contracted security services, ensuring clear, proactive, and transparent communication. Value-Added Services: Continuously seek opportunities to enhance the value provided to clients through innovative solutions and improvements in service delivery. SLA Monitoring and Reporting: Maintain and validate controls/KPIs to ensure outsourced security services meet contractual commitments/SLAs, prepare SLA reports, and provide visibility to interested parties. Relationship Building: Foster strong relationships between DXC cyber security teams and service providers to ensure alignment and effective collaboration. Incident and Change Management: Ensure all service processes, including incident, change, and problem management, are executed following ITIL and agile best practices. Service Improvement: Implement and monitor improvement plans according to DXC expectations, ensuring alignment with DXC roadmaps and continuous enhancement of service quality. Effective Escalation Management: Manage escalations efficiently to resolve issues promptly and maintain service quality. Service Reporting: Prepare and deliver comprehensive service reports for management, highlighting achievements, challenges, and areas for improvement. Client Support: Provide advisory and consultancy services to clients, addressing their security needs and ensuring they derive maximum benefit from our services.Ideal Candidate:
Over 5 years of experience in security and IT management. Certification in Computer Engineering or Telecommunications Engineering. Professional certifications in cyber security and project management. Proven ability to lead and coordinate technical projects in SIEM, SOC, VM, Hunting, Forensics, and Cyber Intelligence. Experience in managing both internal and client services. Strong interpersonal skills and the ability to manage client relationships effectively. Demonstrated ability to drive service improvements and deliver high-value outcomes for clients. Applied security research experience. Applied cryptography, mathematics, or computer science experience. Application security threat modeling. Source code review.What will you find at DXC?
Professional development. Leading projects in market reference clients. Excellent work environment. Flexibility and work-life balance. Work with leading technologies within the IT sector. Access to DXC University with unlimited certifications. Social and responsible commitment. Stable employment. Social benefits.-
Security Service Manager
hace 4 semanas
Las Rozas, Madrid, España ES87 Enterprise Solutions Outsourcing España, S.L.U. A tiempo completoJob Title: Security Service ManagerAbout the Role:ES87 Enterprise Solutions Outsourcing España, S.L.U. is seeking a highly skilled Security Service Manager to join our team. As a Security Service Manager, you will be responsible for overseeing the operations of the Security Operations Center, ensuring that it operates efficiently and effectively to meet...
-
Cyber Security Service Manager
hace 3 semanas
Las Rozas, Madrid, España ES87 Enterprise Solutions Outsourcing España, S.L.U. A tiempo completoJob Description: ES87 Enterprise Solutions Outsourcing España, S.L.U. is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies. With more than 130,000...
-
Client Security Service Manager
hace 4 semanas
Las Rozas, Madrid, España ES87 Enterprise Solutions Outsourcing España, S.L.U. A tiempo completoJob Description:ES87 Enterprise Solutions Outsourcing España, S.L.U. is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies.We have nearly 8,000 professionals,...
-
Client Security Service Manager
hace 4 semanas
Las Rozas, Madrid, España ES87 Enterprise Solutions Outsourcing España, S.L.U. A tiempo completoJob Description:ES87 Enterprise Solutions Outsourcing España, S.L.U. is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies.We have nearly 8,000 professionals,...
-
Customer Service Manager
hace 4 meses
Madrid, España Trend Micro A tiempo completo.Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Cyber Security Service Manager Position in Spain
hace 1 semana
Las Rozas, Madrid, España ES87 Enterprise Solutions Outsourcing España, S.L.U. A tiempo completoRole OverviewThe ES87 Enterprise Solutions Outsourcing España, S.L.U. company is seeking a seasoned Cyber Security Service Manager to join our team in Spain. This position offers an exciting opportunity to lead the operations of the Security Operations Center and manage outsourced security services to ensure they deliver value to clients.ResponsibilitiesSOC...
-
Service Manager
hace 5 meses
Las Rozas de Madrid, España Johnson Controls A tiempo completo**Service Manager - Sensormatic Solutions (A Coruña)**: Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail...
-
Cyber Security Service Manager
hace 5 meses
Madrid, España JTI - Japan Tobacco International A tiempo completo**_Cyber Security Service Manager_** **_What this role is about?_** This position exists to support the consistent, effective and efficient delivery of outsourced cyber security services. The Cyber Security Service Management function must maintain a close partnership with the other cyber security teams as well as JTI service providers. You will play...
-
Customer Service Manager
hace 6 meses
Palma de Mallorca, España WeRecruit Marine A tiempo completo**Join our client's team as a Customer Service Manager in Mallorca** **Position**: Customer Service Manager **Location**: Mallorca **Type**: Permanent **Hours**: Mon-Fri role, however as part of the management team there will be some on-call responsibility and flexibility required for Saturday mornings particularly within the main season. We’re...
-
Customer Service Manager
hace 4 semanas
Madrid, España Mcr International A tiempo completoLO-2410-352 CUSTOMER SERVICE MANAGER MADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
-
Customer Service Manager
hace 4 semanas
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
-
Service Delivery Manager
hace 6 días
Madrid, Madrid, España Integrity360 A tiempo completoAbout UsIntegrity360 is one of Europe's leading cyber security specialists, delivering comprehensive services for our 300+ customers. Our services include Managed Security, Cyber Security Testing, Incident Response, Security Integration, PCI Compliance, and Cyber Risk & Assurance. What sets Integrity360 apart is our team of experts who drive the business...
-
Customer Service Manager
hace 4 semanas
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
-
Customer Service Manager
hace 6 días
Madrid, Madrid, España Motorpoint A tiempo completoAbout the RoleAt Motorpoint, we're on a mission to deliver unparalleled customer experiences across our omnichannel car retail platforms.We're seeking a skilled Customer Service Manager to join our team and play a pivotal role in maintaining our strong reputation with customers.This is a fantastic opportunity to work with an amazing group of people who are...
-
Customer Service Manager
hace 2 semanas
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
-
Customer Service Manager
hace 4 semanas
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
-
Cyber Security Service Delivery Lead
hace 4 semanas
Madrid, Madrid, España Integrity360 A tiempo completoAbout UsIntegrity360 is a leading cyber security specialist operating across Europe, providing a comprehensive range of professional, support and managed cyber security services for our customers. With four top-class Security Operation Centers, we offer a complete end-to-end security service covering our customers' security from every angle.Our services...
-
Customer Service Manager
hace 4 semanas
Madrid, Madrid, España Motorpoint A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team at Motorpoint. As a key member of our customer service team, you will play a vital role in maintaining our strong reputation with our customers.Key Responsibilities:Oversee the smooth running of the full vehicle handover process, including all paperwork, finance...
-
Service Manager
hace 3 meses
Madrid, España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
-
Customer Service Manager
hace 4 semanas
Madrid, España MCR International A tiempo completoLO-2410-352 CUSTOMER SERVICE MANAGER MADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el...
