Customer Service Manager
hace 2 meses
.Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response.With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world.The Role:Are you passionate about technology? Do you have a consultative mindset? Do you like being a trusted security advisor for our customers?If so, the Customer Service Manager (TAM) is a great opportunity for you. With the threat landscape constantly evolving, you will get the opportunity to act as a security expert in the areas of threats, security products, and customer domains.As a Trend Micro Customer Service Manager, you are making sure that your customers get the best support to secure their IT estate.Overview:The Customer Service Manager (TAM) is responsible for proactive technical support for Trend Micro's Managed Service premium customers, managing the customers' accounts for their technical and security needs.Key Responsibilities:Passionate about customer success, providing proactive regular health checks, sharing threat intelligence reports and sharing best practices.Build a strong relationship with our customers.Onboard new customers to Trend platforms, including Vision One.Be a customer advocate, representing the customers' needs internally.Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners during onboarding and implementation projects.Provide account management by proactively supplying customers with technical updates, monthly/quarterly case reviews, threat assessments/advisories for proactive risk protection, training customers on products & threats, providing notifications on enhancements/bug-fixes.Escalate, manage and progress technical support cases where appropriate.Work closely with account managers to identify expansion opportunities and risks.Present to all levels of a customer organization right up to C-level and ability to run POC on Trend Micro solutions and products.Contribute to customer support improvement initiatives and projects.Our Ideal Candidate:We are looking for a candidate with drive, enthusiasm, a strong work ethic, and a desire to learn and develop their career within cybersecurityIdeally with 3+ years of experience in post-sales technical support, technical account management, or a related field.Practical knowledge of Linux, Windows, and networking
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Zha072 | Broadcast Customer Service Booking Manager
hace 2 semanas
Madrid, España Broadcast Customer Service Booking Manager A tiempo completo.Broadcast Customer Service Booking ManagerLocation: MadridAbout the ES Global Operations & Engineering TeamThe ES Global Operations & Engineering team is the central point of contact for all customers receiving operational services from Eurovision Services. The team coordinates and manages the requirements and delivery of operational services for all...
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Customer Service Manager
hace 3 semanas
Madrid, España Trendmicro A tiempo completo.Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints....
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Service Manager
hace 3 semanas
Madrid, España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
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Account Manager Customer Service
hace 5 meses
Madrid, España Philips A tiempo completo**Job Title**: Account Manager Customer Service **Account Manager Customer Service**: As an Account Manager Customer Service you will develop, maintain, and improve relations with your assigned accounts in order to maximize and boost Service business with contract solutions that will add value to our customers **Your role**: - Maximizing Customer Service...
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Customer Service Manager
hace 3 semanas
Madrid, España Trendmicro A tiempo completo.Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints....
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Customer Service Manager
hace 1 día
Madrid, España Trend Micro A tiempo completo.Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Manager
hace 2 meses
Madrid, España Trend Micro A tiempo completoDiscover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Manager
hace 2 semanas
Madrid, España Trendmicro A tiempo completoTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints....
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R286 | Customer Service Manager
hace 4 semanas
Madrid, España Emea A tiempo completo.Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Team Manager
hace 1 mes
Madrid, España Grosvenor Casinos Limited A tiempo completo.Job Description Join our vibrant team at Rank International! We are seeking a Customer Service Team Manager who will play a pivotal role in managing our daily operations and leading strategic projects to enhance customer service processes. This position is crucial for driving team performance, ensuring operational excellence, and maintaining high levels of...
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Customer Service Manager
hace 3 semanas
Madrid, España Trendmicro A tiempo completoTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints....
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Customer Service Manager
hace 4 semanas
Madrid, España Trend Micro A tiempo completoDiscover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Team Manager
hace 1 mes
Madrid, España Grosvenor Casinos Limited A tiempo completoJob Description Join our vibrant team at Rank International! We are seeking a Customer Service Team Manager who will play a pivotal role in managing our daily operations and leading strategic projects to enhance customer service processes. This position is crucial for driving team performance, ensuring operational excellence, and maintaining high levels of...
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Customer Service Manager
hace 3 meses
Madrid, España Antal International Network A tiempo completoDesde el departamento de Pharma de Antal International nos encontramos en búsqueda de un Customer Service Manager para trabajar en un importane Laboratorio Farmacéutico multinacional ubicado en Madrid.Serás la persona responsable de la gestión diaria del departamento de Atención al Cliente asegurando y monitorizando el cumplimiento de los niveles de...
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Customer Service Manager
hace 1 mes
Madrid, España Antal International Network A tiempo completoDesde el departamento de Pharma de Antal International nos encontramos en búsqueda de un Customer Service Manager para trabajar en un importane Laboratorio Farmacéutico multinacional ubicado en Madrid.Serás la persona responsable de la gestión diaria del departamento de Atención al Cliente asegurando y monitorizando el cumplimiento de los niveles de...
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Service Dispatcher
hace 5 días
Madrid, Madrid, España Vertiv A tiempo completoJob SummaryAs a Service Dispatcher - Customer Experience Manager at Vertiv, you will play a critical role in ensuring the efficient delivery of customer service. This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesManage daily schedules and assign...
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Service Dispatcher
hace 5 días
Madrid, Madrid, España Vertiv A tiempo completoJob SummaryAs a Service Dispatcher - Customer Experience Manager at Vertiv, you will play a critical role in ensuring the efficient delivery of customer service. This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesManage daily schedules and assign...
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Service Delivery Manager
hace 6 días
Madrid Centro, Madrid, España Wohn-Service-Team A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Wohn-Service-Team. As a key member of our organization, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesService ManagementOversee the end-to-end technical execution of services to meet client...
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Service Delivery Manager
hace 5 días
Madrid Centro, Madrid, España Wohn-Service-Team A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Wohn-Service-Team. As a key member of our organization, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesService ManagementOversee the end-to-end technical execution of services to meet client...
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Busqueda Urgente: Service Manager
hace 1 mes
Madrid, España Wohn-Service-Team A tiempo completo.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
