Customer Service Manager
hace 2 meses
.Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.Trendmicro.ComDiscover YouAt Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.The Role:Are you passionate about technology? Do you have a consultative mindset? Do you like being a trusted security advisor for our customers? If so, the Customer Service Manager (TAM) is a great opportunity for you. With the threat landscape constantly evolving you will get the opportunity to act as a security expert in the areas of threats, security products, and customer domains. As a Trend Micro Customer Service Manager you are making sure that your customers get the best support to secure their IT estate.Overview:The Customer Service Manager (TAM) is responsible for proactive technical support for Trend Micro's Managed Service premium customers, managing the customers' accounts for their technical and security needs.Key Responsibilities:Passionate about customer success, providing proactive regular health checks, sharing threat intelligence reports and sharing best practice.Build a strong relationship with our customers.Onboarding new customers to Trend platforms, including Vision One.Being a customer advocate, representing the customers' needs internally.Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners during onboarding and implementation projects.Providing account management by proactively supplying customers with technical updates, monthly/quarterly case reviews, threat assessment/advisories for proactive risk protection, training customers on product & threat, providing notifications on enhancements/bug-fixes.Escalate, manage and progress technical support cases where appropriate.Work closely with account managers to identify expansion opportunities and risk.Present to all levels of a customer organisation right up to C-level and ability to run POC on Trend Micro solutions and products
-
Customer Service Manager
hace 6 días
Madrid, España Mcr International A tiempo completoLO-2410-352 CUSTOMER SERVICE MANAGER MADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
-
Customer Service Manager
hace 6 días
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
-
Customer Service Manager
hace 6 días
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
-
Customer Service Manager
hace 6 días
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
-
Customer Service Manager
hace 1 semana
Madrid, Madrid, España Motorpoint A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team at Motorpoint. As a key member of our customer service team, you will play a vital role in maintaining our strong reputation with our customers.Key Responsibilities:Oversee the smooth running of the full vehicle handover process, including all paperwork, finance...
-
Customer Service Manager
hace 3 días
Madrid, España Motorpoint A tiempo completo.Who are we? We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). You will be joining Motorpoint during a very exciting time, as...
-
Customer Service Manager
hace 5 días
Madrid, España MCR International A tiempo completoLO-2410-352 CUSTOMER SERVICE MANAGER MADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el...
-
Customer Service Team Manager
hace 4 días
Madrid, Madrid, España Kone México A tiempo completoJob Title: Customer Service Team ManagerJob Summary:As a Customer Service Team Manager at KONE, you will play a crucial role in leading a team of customer service professionals to deliver exceptional service to our customers. Your primary responsibility will be to manage, evaluate, develop, and lead the customer service team to ensure that our organization's...
-
Customer Service Manager
hace 3 semanas
Madrid, Madrid, España Worldline A tiempo completoService Manager Role at WorldlineThis is an exciting opportunity to join Worldline, the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.Key ResponsibilitiesLead the interface with customers, ensuring seamless service delivery and maintaining strong relationships.Accountable for existing services contracts...
-
Customer Service Manager
hace 3 semanas
Madrid, Madrid, España Worldline A tiempo completoService Manager Role at WorldlineThis is an exciting opportunity to join Worldline, the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.Key ResponsibilitiesLead the interface with customers, ensuring seamless service delivery and maintaining strong relationships.Accountable for existing services contracts...
-
Customer Service Quality Assurance Manager
hace 3 semanas
Madrid, Madrid, España Parcelhero A tiempo completoJob Title: Customer Service Quality ManagerAt ParcelHero, we're on a mission to revolutionize the parcel delivery industry. As a Customer Service Quality Manager, you'll play a crucial role in ensuring our customers receive exceptional service, every time.Key Responsibilities:Develop and implement quality standards for customer service interactions, ensuring...
-
Customer Service Quality Assurance Manager
hace 3 semanas
Madrid, Madrid, España Parcelhero A tiempo completoJob Title: Customer Service Quality ManagerAt ParcelHero, we're on a mission to revolutionize the parcel delivery industry. As a Customer Service Quality Manager, you'll play a crucial role in ensuring our customers receive exceptional service, every time.Key Responsibilities:Develop and implement quality standards for customer service interactions, ensuring...
-
Customer Service Manager
hace 3 meses
Madrid, España Trend Micro A tiempo completo.Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Customer Service Team Manager
hace 1 semana
Madrid, Madrid, España Kone A tiempo completoJob Summary:The Customer Service Team Manager at KONE is responsible for leading and managing a team of customer service professionals to ensure exceptional customer experience and service delivery. The role involves developing and implementing strategies to improve customer satisfaction, loyalty, and retention.Key Responsibilities:Lead and manage a team of...
-
Account Manager Customer Service
hace 6 meses
Madrid, España Philips A tiempo completo**Job Title**: Account Manager Customer Service **Account Manager Customer Service**: As an Account Manager Customer Service you will develop, maintain, and improve relations with your assigned accounts in order to maximize and boost Service business with contract solutions that will add value to our customers **Your role**: - Maximizing Customer Service...
-
Customer Service Operations Manager
hace 3 semanas
Madrid, Madrid, España Curium Pharma A tiempo completoJob Title: Customer Service ManagerAt Curium Pharma, we are seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer-facing department, you will be responsible for planning and executing customer service department operations, analyzing commercial data, and suggesting areas for improvement.Key...
-
Customer Service Operations Manager
hace 3 semanas
Madrid, Madrid, España Curium Pharma A tiempo completoJob Title: Customer Service ManagerAt Curium Pharma, we are seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer-facing department, you will be responsible for planning and executing customer service department operations, analyzing commercial data, and suggesting areas for improvement.Key...
-
Customer Service Manager
hace 2 meses
Madrid, España Trend Micro A tiempo completo.Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Customer Service Quality Manager
hace 4 semanas
Madrid, España Parcelhero A tiempo completo.ParcelHero is one of the UK's biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth...
-
Customer Service Manager
hace 2 semanas
Madrid, España Motorpoint A tiempo completoWho are we?We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).You will be joining Motorpoint during a very exciting time, as...
