Customer Service Operations Manager
hace 3 semanas
At Curium Pharma, we are seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer-facing department, you will be responsible for planning and executing customer service department operations, analyzing commercial data, and suggesting areas for improvement.
Key Responsibilities:- Direct people management responsibility, including staffing and performance development.
- Commercial data collection and analysis.
- Proposal of solutions outside of set parameters to address complicated manufacturing processes.
- Knowledge of best practices and integration with other areas.
- Single point of contact for customer concerns.
- Establish and maintain contact for technical and business support.
- Resource for colleagues with less experience.
- Bachelor's Degree in Business Administration or similar.
- Knowledge and experience in the pharmaceutical industry is a plus.
- Experience in planning and executing outages.
- Familiarity with Contractual/transactional Service Agreements.
- Demonstrated communication and organizational skills.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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