Customer Service Manager
hace 4 días
.Who are we? We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). You will be joining Motorpoint during a very exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues. So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a missionThe Role: Customer Service Manager Salary: £29,580 + bonus (OTE £35,000) Location: Oldbury Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days. * Due to the nature of the role we will require you to have a full UK driving licence* Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey. Let's tell you a little bit about what you will be doing. You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration Delivering fantastic customer service to ensure customers' needs are not just met but exceeded through fantastic customer service Ensure customer issues are resolved positively and on a same-day basis Working as part of a team to ensure customer service (NPS) targets are met monthly Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together
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Customer Service Manager
hace 6 días
Madrid, España Mcr International A tiempo completoLO-2410-352 CUSTOMER SERVICE MANAGER MADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
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Customer Service Manager
hace 6 días
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo...
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Customer Service Manager
hace 6 días
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
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Customer Service Manager
hace 6 días
Madrid, España Mcr International A tiempo completoLO-2410-352CUSTOMER SERVICE MANAGERMADRID¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager!¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el equipo de...
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Customer Service Manager
hace 1 semana
Madrid, Madrid, España Motorpoint A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team at Motorpoint. As a key member of our customer service team, you will play a vital role in maintaining our strong reputation with our customers.Key Responsibilities:Oversee the smooth running of the full vehicle handover process, including all paperwork, finance...
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Customer Service Manager
hace 6 días
Madrid, España MCR International A tiempo completoLO-2410-352 CUSTOMER SERVICE MANAGER MADRID ¡Únete a un equipo en crecimiento como nuestro próximo/a Customer Service Manager! ¿Tienes habilidades para liderar, apoyar y desarrollar equipos en entornos de atención al cliente? Estamos buscando un/a Customer Service Manager que se sume a una empresa líder en su sector, con el reto de fortalecer el...
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Customer Service Team Manager
hace 4 días
Madrid, Madrid, España Kone México A tiempo completoJob Title: Customer Service Team ManagerJob Summary:As a Customer Service Team Manager at KONE, you will play a crucial role in leading a team of customer service professionals to deliver exceptional service to our customers. Your primary responsibility will be to manage, evaluate, develop, and lead the customer service team to ensure that our organization's...
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Customer Service Manager
hace 3 semanas
Madrid, Madrid, España Worldline A tiempo completoService Manager Role at WorldlineThis is an exciting opportunity to join Worldline, the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.Key ResponsibilitiesLead the interface with customers, ensuring seamless service delivery and maintaining strong relationships.Accountable for existing services contracts...
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Customer Service Manager
hace 3 semanas
Madrid, Madrid, España Worldline A tiempo completoService Manager Role at WorldlineThis is an exciting opportunity to join Worldline, the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.Key ResponsibilitiesLead the interface with customers, ensuring seamless service delivery and maintaining strong relationships.Accountable for existing services contracts...
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Customer Service Quality Assurance Manager
hace 3 semanas
Madrid, Madrid, España Parcelhero A tiempo completoJob Title: Customer Service Quality ManagerAt ParcelHero, we're on a mission to revolutionize the parcel delivery industry. As a Customer Service Quality Manager, you'll play a crucial role in ensuring our customers receive exceptional service, every time.Key Responsibilities:Develop and implement quality standards for customer service interactions, ensuring...
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Customer Service Quality Assurance Manager
hace 3 semanas
Madrid, Madrid, España Parcelhero A tiempo completoJob Title: Customer Service Quality ManagerAt ParcelHero, we're on a mission to revolutionize the parcel delivery industry. As a Customer Service Quality Manager, you'll play a crucial role in ensuring our customers receive exceptional service, every time.Key Responsibilities:Develop and implement quality standards for customer service interactions, ensuring...
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Customer Service Manager
hace 3 meses
Madrid, España Trend Micro A tiempo completo.Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Team Manager
hace 1 semana
Madrid, Madrid, España Kone A tiempo completoJob Summary:The Customer Service Team Manager at KONE is responsible for leading and managing a team of customer service professionals to ensure exceptional customer experience and service delivery. The role involves developing and implementing strategies to improve customer satisfaction, loyalty, and retention.Key Responsibilities:Lead and manage a team of...
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Customer Service Manager
hace 2 meses
Madrid, España Trendmicro A tiempo completo.Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints....
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Account Manager Customer Service
hace 6 meses
Madrid, España Philips A tiempo completo**Job Title**: Account Manager Customer Service **Account Manager Customer Service**: As an Account Manager Customer Service you will develop, maintain, and improve relations with your assigned accounts in order to maximize and boost Service business with contract solutions that will add value to our customers **Your role**: - Maximizing Customer Service...
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Customer Service Operations Manager
hace 3 semanas
Madrid, Madrid, España Curium Pharma A tiempo completoJob Title: Customer Service ManagerAt Curium Pharma, we are seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer-facing department, you will be responsible for planning and executing customer service department operations, analyzing commercial data, and suggesting areas for improvement.Key...
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Customer Service Operations Manager
hace 3 semanas
Madrid, Madrid, España Curium Pharma A tiempo completoJob Title: Customer Service ManagerAt Curium Pharma, we are seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer-facing department, you will be responsible for planning and executing customer service department operations, analyzing commercial data, and suggesting areas for improvement.Key...
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Customer Service Manager
hace 2 meses
Madrid, España Trend Micro A tiempo completo.Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Quality Manager
hace 4 semanas
Madrid, España Parcelhero A tiempo completo.ParcelHero is one of the UK's biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth...
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Customer Service Manager
hace 2 semanas
Madrid, España Motorpoint A tiempo completoWho are we?We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).You will be joining Motorpoint during a very exciting time, as...
