Service Delivery Manager

hace 3 semanas


Las Rozas, España HP Enterprise A tiempo completo

Service Delivery Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

In a typical day as a Service Delivery Manager, you would:

  • Be a reference for the customer and lead the delivery team and resources for assigned accounts.
  • Be responsible for cost of delivery and total customer experience.
  • Monitor the actual service level vs. the defined and agreed SLA.
  • Proactively propose improvements and changes to the customers’ IT environment.
  • Provide consultative IT Advice, collaboration, and operational best practices sharing.
  • Use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive services.
  • Know the IT environment of the customer from an end to end point of view in order to facilitate customers’ business targets within the boundaries of the support contract.
  • Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts.
  • Support the customer in problem/escalation management.
  • Identify upselling opportunities, support growth, profitability and account retention.
  • Work closely with Sales and Pursuit teams supporting cross BU strategies and solutions.
  • Be involved in Pre-sales, Post-sales and Renewal activities in order to provide services and account management inputs.
  • Maintain strong understanding of the customer IT environment, vertical industry trends and relevant market.
  • Communicate with customer on an ongoing basis on all aspects of service support.
  • Understand standard procedures of Project Management and Change Management.

If you are...

  • Holding a first level University Degree or equivalent combination of education and experience.
  • 3 - 7 years experienced in related fields desired.
  • Able to build and manage a cross cultural, cross tower and cross business team.
  • Excellent in communicating, presenting and listening actively.
  • Native Spanish and fluent English is required.
  • Willing to work in Madrid.

Additional Knowledge and Skills:

  • Certified in IT Service Management (ITIL Foundation V3 or 4 to ITIL Expert / ITIL Managing Professional based on job level).

Join us and make your mark

We offer:

  • A competitive salary and extensive social benefits.
  • Diverse and dynamic work environment.
  • Work-life balance and support for career development.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

#J-18808-Ljbffr

  • Las Rozas, Madrid, España Hewlett Packard Enterprise A tiempo completo

    Job Description:In this role as a Service Delivery Manager at Hewlett Packard Enterprise, you will be responsible for leading the delivery team and resources for assigned accounts. Your primary goal will be to ensure the cost of delivery and total customer experience meet the defined and agreed SLA. You will proactively propose improvements and changes to...

  • Service Delivery Manager

    hace 3 semanas


    Las Rozas, España Hewlett Packard Enterprise A tiempo completo

    Service Delivery ManagerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...


  • Las Rozas, España Hewlett Packard Enterprise A tiempo completo

    Service Delivery ManagerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...


  • Las Rozas, Madrid, España Hp Enterprise A tiempo completo

    About the Role:Hewlett Packard Enterprise is seeking a talented Service Delivery Manager to join our team. In this role, you will be responsible for leading the delivery team and resources for assigned accounts, ensuring a high level of customer satisfaction and driving business growth.Key Responsibilities:Be a reference for the customer and lead the...

  • Service Delivery Manager

    hace 4 semanas


    Las Rozas de Madrid, España Hp Enterprise A tiempo completo

    .Service Delivery ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...


  • Las Rozas de Madrid, España Hewlett Packard Enterprise A tiempo completo

    .Service Delivery ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...

  • Service Delivery Manager

    hace 4 semanas


    Las Rozas de Madrid, España Mygwork A tiempo completo

    This job is with HPE CDS Spain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Delivery ManagerLas Rozas de MadridLas Rozas, Community of Madrid, ESThis role has been designed as 'Hybrid' with an expectation that you will work on average...


  • Las Rozas de Madrid, España Hp Enterprise A tiempo completo

    Service Delivery ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...

  • Service Delivery Manager

    hace 4 semanas


    Las Rozas de Madrid, España Mygwork A tiempo completo

    This job is with HPE CDS Spain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Service Delivery ManagerLas Rozas de MadridLas Rozas, Community of Madrid, ES This role has been designed as 'Hybrid' with an expectation that you will work on average...


  • Las Rozas de Madrid, España Hewlett Packard Enterprise A tiempo completo

    Service Delivery Manager This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...

  • Service Delivery Manager

    hace 3 semanas


    Las Rozas de Madrid, España Mygwork A tiempo completo

    .This job is with HPE CDS Spain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Service Delivery ManagerLas Rozas de MadridLas Rozas, Community of Madrid, ES This role has been designed as 'Hybrid' with an expectation that you will work on average...

  • Service Delivery Manager

    hace 4 semanas


    Las Rozas de Madrid, España Mygwork A tiempo completo

    .This job is with HPE CDS Spain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Service Delivery ManagerLas Rozas de MadridLas Rozas, Community of Madrid, ESThis role has been designed as 'Hybrid' with an expectation that you will work on average...


  • Las Rozas de Madrid, España Hewlett Packard Enterprise A tiempo completo

    Service Delivery ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...

  • Service Delivery Manager

    hace 3 semanas


    Las Rozas, Madrid, España Hewlett Packard Enterprise A tiempo completo

    About the Role:We are seeking a skilled Service Delivery Manager to join our team at Hewlett Packard Enterprise. As a key member of our delivery team, you will be responsible for leading the delivery team and resources for assigned accounts, ensuring customer satisfaction and adherence to Service Level Agreements (SLAs).Key Responsibilities:• Lead the...


  • Las Rozas, Madrid, España Hewlett Packard Enterprise A tiempo completo

    About the Role:This position has been designed as a 'Hybrid' opportunity, with an expectation that you will work on average 2-3 days per week from our HPE office in Madrid.Company Overview:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data...


  • Las Rozas, Madrid, España ES87 Enterprise Solutions Outsourcing España, S.L.U. A tiempo completo

    Job Title: Security Service ManagerAbout the Role:ES87 Enterprise Solutions Outsourcing España, S.L.U. is seeking a highly skilled Security Service Manager to join our team. As a Security Service Manager, you will be responsible for overseeing the operations of the Security Operations Center, ensuring that it operates efficiently and effectively to meet...


  • Las Rozas de Madrid, España Sd Worx A tiempo completo

    SD Worx is a leading European provider of Payroll & HR services with global reach.We have offices in Europe and in Mauritius.Our goal?We bring people solutions to life and turn HR into a value source for our clients and their people.Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.What...

  • IT Service Manager

    hace 1 semana


    Las Rozas, Madrid, España Hewlett Packard Enterprise A tiempo completo

    About Us:Hewlett Packard Enterprise is a global leader in the edge-to-cloud technology space, driving innovation and helping businesses succeed in today's fast-paced world.The Role:This is a unique opportunity to join our team as a Service Delivery Manager, working in a hybrid model that combines remote work with time spent in our Madrid office.Your Key...


  • Las Rozas, Madrid, España ES87 Enterprise Solutions Outsourcing España, S.L.U. A tiempo completo

    Role OverviewThe ES87 Enterprise Solutions Outsourcing España, S.L.U. company is seeking a seasoned Cyber Security Service Manager to join our team in Spain. This position offers an exciting opportunity to lead the operations of the Security Operations Center and manage outsourced security services to ensure they deliver value to clients.ResponsibilitiesSOC...


  • Las Rozas, Madrid, España ES87 Enterprise Solutions Outsourcing España, S.L.U. A tiempo completo

    Job Description: ES87 Enterprise Solutions Outsourcing España, S.L.U. is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies. With more than 130,000...