Security Service Manager

hace 4 semanas

Las Rozas, Madrid, España ES87 Enterprise Solutions Outsourcing España, S.L.U. A tiempo completo

Job Title: Security Service Manager

About the Role:

ES87 Enterprise Solutions Outsourcing España, S.L.U. is seeking a highly skilled Security Service Manager to join our team. As a Security Service Manager, you will be responsible for overseeing the operations of the Security Operations Center, ensuring that it operates efficiently and effectively to meet client needs.

Key Responsibilities:

  • Oversee the operations of the Security Operations Center, ensuring that it operates efficiently and effectively to meet client needs.
  • Actively manage and monitor outsourced security services to ensure they deliver value, meet service quality standards, and adhere to delivery objectives and deadlines.
  • Serve as the primary point of contact for clients regarding contracted security services, ensuring clear, proactive, and transparent communication.
  • Continuously seek opportunities to enhance the value provided to clients through innovative solutions and improvements in service delivery.
  • Maintain and validate controls/KPIs to ensure outsourced security services meet contractual commitments/SLAs, prepare SLA reports, and provide visibility to interested parties.
  • Foster strong relationships between DXC cyber security teams and service providers to ensure alignment and effective collaboration.
  • Ensure all service processes, including incident, change, and problem management, are executed following ITIL and agile best practices.
  • Implement and monitor improvement plans according to DXC expectations, ensuring alignment with DXC roadmaps and continuous enhancement of service quality.
  • Manage escalations efficiently to resolve issues promptly and maintain service quality.
  • Prepare and deliver comprehensive service reports for management, highlighting achievements, challenges, and areas for improvement.
  • Provide advisory and consultancy services to clients, addressing their security needs and ensuring they derive maximum benefit from our services.

Requirements:

  • Over 5 years of experience in security and IT management.
  • Certification in Computer Engineering or Telecommunications Engineering.
  • Professional certifications in cyber security and project management.
  • Proven ability to lead and coordinate technical projects in SIEM, SOC, VM, Hunting, Forensics, and Cyber Intelligence.
  • Experience in managing both internal and client services.
  • Strong interpersonal skills and the ability to manage client relationships effectively.
  • Demonstrated ability to drive service improvements and deliver high-value outcomes for clients.
  • Applied security research experience.
  • Applied cryptography, mathematics, or computer science experience.
  • Application security threat modeling.
  • Source code review.

What We Offer:

  • Professional development.
  • Leading projects in market reference clients.
  • Excellent work environment.
  • Flexibility and work-life balance.
  • Work with leading technologies within the IT sector.
  • Access to DXC University with unlimited certifications.
  • Social and responsible commitment.
  • Stable employment.
  • Social benefits.

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