Security Service Manager
hace 6 días
Job Title: Security Service Manager
About the Role:
ES87 Enterprise Solutions Outsourcing España, S.L.U. is seeking a highly skilled Security Service Manager to join our team. As a Security Service Manager, you will be responsible for overseeing the operations of the Security Operations Center, ensuring that it operates efficiently and effectively to meet client needs.
Key Responsibilities:
- Oversee the operations of the Security Operations Center, ensuring that it operates efficiently and effectively to meet client needs.
- Actively manage and monitor outsourced security services to ensure they deliver value, meet service quality standards, and adhere to delivery objectives and deadlines.
- Serve as the primary point of contact for clients regarding contracted security services, ensuring clear, proactive, and transparent communication.
- Continuously seek opportunities to enhance the value provided to clients through innovative solutions and improvements in service delivery.
- Maintain and validate controls/KPIs to ensure outsourced security services meet contractual commitments/SLAs, prepare SLA reports, and provide visibility to interested parties.
- Foster strong relationships between DXC cyber security teams and service providers to ensure alignment and effective collaboration.
- Ensure all service processes, including incident, change, and problem management, are executed following ITIL and agile best practices.
- Implement and monitor improvement plans according to DXC expectations, ensuring alignment with DXC roadmaps and continuous enhancement of service quality.
- Manage escalations efficiently to resolve issues promptly and maintain service quality.
- Prepare and deliver comprehensive service reports for management, highlighting achievements, challenges, and areas for improvement.
- Provide advisory and consultancy services to clients, addressing their security needs and ensuring they derive maximum benefit from our services.
Requirements:
- Over 5 years of experience in security and IT management.
- Certification in Computer Engineering or Telecommunications Engineering.
- Professional certifications in cyber security and project management.
- Proven ability to lead and coordinate technical projects in SIEM, SOC, VM, Hunting, Forensics, and Cyber Intelligence.
- Experience in managing both internal and client services.
- Strong interpersonal skills and the ability to manage client relationships effectively.
- Demonstrated ability to drive service improvements and deliver high-value outcomes for clients.
- Applied security research experience.
- Applied cryptography, mathematics, or computer science experience.
- Application security threat modeling.
- Source code review.
What We Offer:
- Professional development.
- Leading projects in market reference clients.
- Excellent work environment.
- Flexibility and work-life balance.
- Work with leading technologies within the IT sector.
- Access to DXC University with unlimited certifications.
- Social and responsible commitment.
- Stable employment.
- Social benefits.
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