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Client Security Service Manager
hace 1 mes
Job Description:
ES87 Enterprise Solutions Outsourcing España, S.L.U. is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies.
We have nearly 8,000 professionals, distributed in thirteen locations, with centers of excellence in cutting-edge technologies such as Cloud, Business Intelligence, AI, or Automation among many others, serving more than 200 customers from all industries in the public and private sectors.
We develop active policies of diversity and inclusion of people with disabilities and we are proud to have a representation of approximately 49% of female professionals.
Requirements:
- University degree in Computer Engineering, Information Systems, or related field, or relevant experience.
- Minimum of 2 years of experience in Information Technology, with a focus on Service Management and Cyber Security.
- Proven experience in managing SOC operations and overseeing managed security services.
- Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively.
- Strong coordination, organizational, and meeting facilitation skills.
- Proficiency in IT Service Process management and standard procedures.
- Previous experience in Project Management is highly beneficial.
- ITIL certification is a significant asset.
- High proficiency in English.
- Technical knowledge in Splunk, Crowdstrike, Palo Alto, Fortinet, Checkpoint, AWS, Microsoft, Proofpoint.
Tasks:
- SOC Management: Oversee the operations of the Security Operations Center, ensuring that it operates efficiently and effectively to meet client needs.
- Managed Services Oversight: Actively manage and monitor outsourced security services to ensure they deliver value, meet service quality standards, and adhere to delivery objectives and deadlines.
- Client Communication: Serve as the primary point of contact for clients regarding contracted security services, ensuring clear, proactive, and transparent communication.
- Value-Added Services: Continuously seek opportunities to enhance the value provided to clients through innovative solutions and improvements in service delivery.
- SLA Monitoring and Reporting: Maintain and validate controls/KPIs to ensure outsourced security services meet contractual commitments/SLAs, prepare SLA reports, and provide visibility to interested parties.
- Relationship Building: Foster strong relationships between DXC cyber security teams and service providers to ensure alignment and effective collaboration.
- Incident and Change Management: Ensure all service processes, including incident, change, and problem management, are executed following ITIL and agile best practices.
- Service Improvement: Implement and monitor improvement plans according to DXC expectations, ensuring alignment with DXC roadmaps and continuous enhancement of service quality.
- Effective Escalation Management: Manage escalations efficiently to resolve issues promptly and maintain service quality.
- Service Reporting: Prepare and deliver comprehensive service reports for management, highlighting achievements, challenges, and areas for improvement.
- Client Support: Provide advisory and consultancy services to clients, addressing their security needs and ensuring they derive maximum benefit from our services.
What will you find at ES87 Enterprise Solutions Outsourcing España, S.L.U.?
- Professional development.
- Leading projects in market reference clients.
- Excellent work environment.
- Flexibility and work-life balance.
- Work with leading technologies within the IT sector.
- Access to ES87 University with unlimited certifications.
- Social and responsible commitment.
- Stable employment.
- Social benefits.
