Service Delivery Manager
hace 3 semanas
This job is with HPE CDS Spain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Delivery Manager
Las Rozas de Madrid
Las Rozas, Community of Madrid, ESThis role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
In a typical day as a Service Delivery Manager, you would:
Be a reference for the customer and lead the delivery team and resources for assigned accountsBe responsible for cost of delivery and total customer experienceMonitor the actual service level vs. the defined and agreed SLAProactively propose improvements and changes to the customers' IT environmentProvide consultative IT Advice, collaboration, and operational best practices sharingUse proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive servicesKnow the IT environment of the customer from an end to end point of view in order to facilitate customers' business targets within the boundaries of the support contractConduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery effortsSupport the customer in problem/escalation managementIdentify upselling opportunities, support growth, profitability and account retentionWork closely with Sales and Pursuit teams supporting cross BU strategies and solutionsBe involved in Pre-sales, Post-sales and Renewal activities in order to provide services and account management inputsMaintain strong understanding of the customer IT environment, vertical industry trends and relevant marketCommunicate with customer on an ongoing basis on all aspects of service supportUnderstand standard procedures of Project Management and Change ManagementIf you are:
Holding a first level University Degree or equivalent combination of education and experience.3 - 7 years experienced in related fields desired.Able to build and manage a cross cultural, cross tower and cross business team.Excellent in communicating, presenting and listening actively.Native Spanish and fluent English is required.Willing to work in Madrid.Additional Knowledge and Skills:
Certified in IT Service Management (ITIL Foundation V3 or 4 to ITIL Expert / ITIL Managing Professional based on job level)Join us and make your mark
#LI-hybrid
We offer:
A competitive salary and extensive social benefitsDiverse and dynamic work environmentWork-life balance and support for career developmentHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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