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Onboarding Team Leader
hace 2 meses
Teleperformance Spain, a leading provider of contact center services, is seeking a highly skilled Onboarding Team Leader to join our team. As a key member of our commercial growth team, you will play a crucial role in driving business success and leading a team of specialized executives.
Key Responsibilities- Manage and monitor the performance of the onboarding team, ensuring alignment with team KPIs and sales targets.
- Develop and implement strategic plans to drive commercial growth, including forecasting, opportunity development, and data analysis.
- Coach and guide team members to achieve individual and team goals, providing feedback and support as needed.
- Oversee day-to-day operations, ensuring efficient and effective team performance.
- Report on key metrics to drive outstanding results and continuous improvement.
- Bachelor's degree or equivalent practical experience.
- High level of written and spoken English (C1).
- High/native level of Dutch, German, Swedish, and Danish is a plus.
- Previous managerial experience is desirable.
- Strong presentation, analytical, and problem-solving skills.
- Passionate about sales, technology, and the internet, with a desire to learn and develop.
- Full-time position (39 hours per week, Monday to Friday).
- Permanent contract.
- Competitive salary.
- Referral program: bring a friend and receive a referral fee (up to €2,000 depending on the language/project).
- Safety package: flight ticket, accommodation in a nice individual studio (up to 2 months), support with private health insurance.
- A permanent presence of coaches to facilitate personal and professional development.
- Established career path to grow within the project.
- Continuous training and certifications.
- Bi-weekly, monthly, or quarterly contests.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements, and personal development.
- Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team.
