Helpdesk and Onboarding Specialist
hace 3 días
The most trusted digital enabler team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 2000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.
Key Responsibilities- Assist end-users in team.blue with questions concerning operating systems, hardware, software, cloud services, and IdP.
- Help end-users remotely and in person, navigating them through system configurations and troubleshooting procedures, resolving issues, and ensuring comprehensive support throughout the entire process.
- Support newly acquired companies during mergers and acquisitions, including onboarding and system integration.
- Follow up with customers to ensure satisfactory service.
- Provide training sessions and ongoing support to new employees to ensure a smooth transition.
- Address any technical issues that arise during the integration process promptly and efficiently.
- 3-5 years of experience in IT Support, including hands-on experience with operating systems, hardware, software, and cloud services.
- Experience in MA Integration, proven experience in supporting IT integration during mergers and acquisitions, including onboarding and system integration.
- Excellent troubleshooting abilities to resolve technical issues efficiently and effectively.
- Strong verbal and written communication skills to provide clear instructions and support to end-users.
- A commitment to delivering best-in-class support and ensuring a positive experience for all end-users.
At team.blue, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. Everyone is welcome here. Diversity and inclusion are at our core. Come as you are.
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