Helpdesk Specialist
hace 1 mes
We are seeking a highly skilled and experienced Helpdesk Specialist to join our team at Leadtech. As a Helpdesk Specialist, you will be the primary point of contact for customers seeking technical assistance and support.
Key Responsibilities- Provide exceptional customer service and technical support to customers via email, phone, or ticketing system.
- Perform remote troubleshooting and diagnostic techniques to resolve technical issues.
- Onboard new users and provide training on Leadtech's systems and applications.
- Provision and deprovision workstations, Azure AD, and Google Workspaces.
- Install, upgrade, and manage applications remotely.
- Manage hardware warranties and maintenance.
- Control inventory and logistics.
- Provide full technical support for workstations and peripherals.
- Determine the best solution for technical issues and walk customers through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products and services.
- Record events and problems, and their resolution in logs.
- Follow up and update customer status and information.
- Pass on customer feedback and suggestions to the internal team.
- Identify and suggest improvements to procedures.
- Inform management of recurring problems.
- Stay current with system information, changes, and updates.
- Bachelor's degree preferred.
- Working knowledge of fundamental operations of relevant software, hardware, and equipment.
- Experience researching, analyzing, and interpreting automated system problems.
- Knowledge of relevant call tracking applications.
- Knowledge and experience of customer service practices.
- Related experience and training in troubleshooting and providing help desk support.
- Advanced English Level.
- Competitive salary.
- Full-time, permanent contract.
- Private health insurance.
- 25 days of holiday + birthday off.
- Flexible vacation time (no blackout days).
- Flextime (7 - 09.30h / 15:30 - 18h).
- Free Friday afternoons (a 7-hour workday).
- 35-hour week for the full month of August (free afternoons).
- Up to 3 days a month remote work.
- Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets).
- Permanent internal training + Annual budget for external training.
- Team-building activities.
- Monthly afterwork.
- Free coffee and snacks.
- Free fresh fruit.
- Games room (Nintendo, table tennis, futbolín).
- Terrace at the office.
- An innovative approach to all internal processes and businesses.
- Work with the latest technologies + Career progress opportunities.
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