Helpdesk Specialist

hace 1 mes


Barcelona, Barcelona, España leadtech A tiempo completo
About the Role

We are seeking a highly skilled and experienced Helpdesk Specialist to join our team at Leadtech. As a Helpdesk Specialist, you will be the primary point of contact for customers seeking technical assistance and support.

Key Responsibilities
  • Provide exceptional customer service and technical support to customers via email, phone, or ticketing system.
  • Perform remote troubleshooting and diagnostic techniques to resolve technical issues.
  • Onboard new users and provide training on Leadtech's systems and applications.
  • Provision and deprovision workstations, Azure AD, and Google Workspaces.
  • Install, upgrade, and manage applications remotely.
  • Manage hardware warranties and maintenance.
  • Control inventory and logistics.
  • Provide full technical support for workstations and peripherals.
  • Determine the best solution for technical issues and walk customers through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products and services.
  • Record events and problems, and their resolution in logs.
  • Follow up and update customer status and information.
  • Pass on customer feedback and suggestions to the internal team.
  • Identify and suggest improvements to procedures.
  • Inform management of recurring problems.
  • Stay current with system information, changes, and updates.
Requirements
  • Bachelor's degree preferred.
  • Working knowledge of fundamental operations of relevant software, hardware, and equipment.
  • Experience researching, analyzing, and interpreting automated system problems.
  • Knowledge of relevant call tracking applications.
  • Knowledge and experience of customer service practices.
  • Related experience and training in troubleshooting and providing help desk support.
  • Advanced English Level.
Benefits
  • Competitive salary.
  • Full-time, permanent contract.
  • Private health insurance.
  • 25 days of holiday + birthday off.
  • Flexible vacation time (no blackout days).
  • Flextime (7 - 09.30h / 15:30 - 18h).
  • Free Friday afternoons (a 7-hour workday).
  • 35-hour week for the full month of August (free afternoons).
  • Up to 3 days a month remote work.
  • Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets).
  • Permanent internal training + Annual budget for external training.
  • Team-building activities.
  • Monthly afterwork.
  • Free coffee and snacks.
  • Free fresh fruit.
  • Games room (Nintendo, table tennis, futbolín).
  • Terrace at the office.
  • An innovative approach to all internal processes and businesses.
  • Work with the latest technologies + Career progress opportunities.

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