Helpdesk Specialist

hace 3 días


Barcelona, Barcelona, España Zemsania A tiempo completo
Job Title: Helpdesk 24X7

At Zemsania, we are seeking a skilled Helpdesk 24X7 professional to join our team. As a Helpdesk 24X7, you will be responsible for providing technical support to our clients in a fast-paced and dynamic environment.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat.
  • Resolve technical issues and escalate complex problems to senior technicians.
  • Document and maintain accurate records of client interactions and technical issues.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall customer experience.
Requirements:
  • At least 3 months of experience in a technical support role.
  • Proficiency in using ticketing tools and monitoring software.
  • Excellent communication and problem-solving skills.
  • Fluency in Catalan.
What We Offer:
  • A hybrid work model with 1 day per week in our office in Sant Joan D'Espí.
  • An indefinite contract.
  • A positive and dynamic work environment.

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