Helpdesk Specialist

hace 1 semana

Barcelona, Barcelona, España leadtech A tiempo completo
Job Title: Helpdesk Technician

We are seeking a skilled and experienced Helpdesk Technician to join our team at Leadtech. As a Helpdesk Technician, you will be the first point of contact for customers seeking technical assistance, providing timely and effective solutions to their problems.

Key Responsibilities:
  • Provide technical support and assistance to customers via email, phone, or ticketing tool
  • Perform remote troubleshooting and diagnostic techniques to resolve customer issues
  • Onboard new users and provision/deprovision workstations as needed
  • Manage hardware warranties and maintenance of licenses
  • Control logistics and inventory
  • Provide full technical support to workstations and peripherals
  • Determine the best solution based on customer issues and details
  • Walk customers through problem-solving processes
  • Direct unresolved issues to next level of support personnel
  • Record events and problems, and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on customer feedback and suggestions to internal teams
  • Identify and suggest possible improvements on procedures
  • Inform management of recurring problems
  • Stay current with system information, changes, and updates
Requirements:
  • Bachelor's degree preferred
  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment
  • Experience researching, analyzing, and interpreting automated system problems
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support
  • Advanced English Level
Benefits:
  • Competitive salary
  • Full-time, permanent contract
  • Private health insurance
  • 25 days of holiday + your birthday off
  • Flexible vacation time (no blackout days)
  • Flextime (h / 15:30 - 18h)
  • Free Friday afternoons (a 7-hour workday)
  • 35-hour week for the full month of August (free afternoons)
  • Up to 3 days a month remote work
  • Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
  • Permanent internal training + Annual budget for external training
  • Team-building activities
  • Monthly afterwork
  • Free coffee and snacks
  • Free fresh fruit
  • Games room (Nintendo, table tennis, futbolín)
  • Terrace at the office
  • An innovative approach to all internal processes and businesses
  • Work with the latest technologies + Career progress opportunities

Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be a part of a great project.

Hiring Process:
  • First step: 15-minute phone interview to get to know you
  • Second step: Interview with HR and your future manager to talk about the position and how we approach work. It includes a brief skill assessment test
  • Third step: HR's timely response regarding the status of your application and/or a second interview

We're looking forward to meeting you.

You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.

If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona's Blue Building, located right on the city's seafront. Besides our stunning views, you'll enjoy our office perks such as free fruit, snacks, and coffee and you'll also be able to take part in our Mario Kart and table tennis competitions.

The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida Litoral, 12-14, 5ta planta. Barcelona or to the email address, attaching to your request a document that can validate your identity.

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