Helpdesk and Onboarding Expert

hace 3 días

Barcelona, Barcelona, España Team Global A tiempo completo
Helpdesk & Onboarding Specialist

The most trusted digital enabler team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 2000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.

Key Responsibilities:
  • Assist end-users in team.blue with questions concerning operating systems, hardware, software, cloud services, and IdP.
  • Help end-users remotely and in person, navigating them through system configurations and troubleshooting procedures, resolving issues, and ensuring comprehensive support throughout the entire process.
  • Support newly acquired companies during mergers and acquisitions, including onboarding and system integration.
  • Provide training sessions and ongoing support to new employees to ensure a smooth transition.
  • Address any technical issues that arise during the integration process promptly and efficiently.
Requirements:
  • 3-5 years of experience in IT Support, including hands-on experience with operating systems, hardware, software, and cloud services.
  • Experience in M&A Integration, proven experience in supporting IT integration during mergers and acquisitions, including onboarding and system integration.
  • Excellent troubleshooting abilities to resolve technical issues efficiently and effectively.
  • Strong verbal and written communication skills to provide clear instructions and support to end-users.
  • A commitment to delivering best-in-class support and ensuring a positive experience for all end-users.

Come as you are. Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

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