Customer Experience Manager
hace 2 semanas
We are seeking a highly skilled Customer Experience Advisor to join our team at ACCS - ARES Customer Care Solutions GmbH.
Salary and BenefitsThe successful candidate will receive a competitive salary of £22,400 per annum, plus an additional £500 annual cash allowance. Our benefits package includes 25 days' holiday, increasing to 26 days after 5 years' service, with the option to purchase up to 5 contractual days per year. Eligible employees may also participate in a discretionary performance-related annual bonus.
Key Responsibilities- Act as the first point of contact for customers in branch or over the phone
- Assist with day-to-day transactions, queries, and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help our customers
- Identify new ways to improve the customer experience
- Proven ability to deliver outstanding customer service from a face-to-face or telephony background
- Effective communication skills to truly understand customer needs
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