Customer Experience Service Specialist

hace 3 semanas


Santander, Cantabria, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

Company Overview
Santander is a leading financial institution committed to delivering exceptional customer experiences. We value our relationships with customers and strive to make a positive impact in the communities we serve.

Salary:£22,400 per annum (inclusive of flexible benefits)

Job Description
We are seeking an experienced Customer Experience Advisor to join our team in Magherafelt branch. As the primary point of contact for customers, you will be responsible for providing outstanding service, resolving queries, and building strong relationships with our clients. Your role will involve working in a fast-paced environment, responding to customer inquiries, and contributing to the growth and development of our business.

Key Responsibilities:

  • Acting as the first point of contact for customers in branch or over the phone.
  • Assisting with day-to-day transactions, queries, and servicing.
  • Answering customer calls into our contact centre.
  • Building relationships and finding solutions for customers.
  • Developing your knowledge of services and products to help our customers.
  • Identifying new ways to improve the customer experience.

Required Skills and Qualifications:
To succeed in this role, you will need proven ability to deliver outstanding customer service, either from a face-to-face or telephony background. You should also possess excellent communication skills, be able to communicate effectively with customers to understand their needs, and work effectively within a team environment. Additionally, you should be open to a broad range of activities, even if outside standard expectations, and demonstrate a willingness to grow, adapt, and change to accommodate business needs and priorities.

Benefits:
In addition to a competitive salary, you will have access to a wide range of benefits that can be tailored to your needs, including flexible working arrangements, opportunities for career development, and a supportive work environment. Our commitment to diversity and inclusion ensures that all colleagues feel valued and supported in their roles.

Working Hours and Location:
This full-time Branch based role requires working 35 hours per week across Monday to Saturday, during the hours of 8:00am – 6:00pm. The role is based in our Magherafelt branch, where you will have the opportunity to work closely with our team and contribute to the success of our business.

Inclusion at Santander:
At Santander, we believe in creating a workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity, attract, retain, and develop the most talented and committed people through living our values of Simple, Personal, and Fair.



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