Customer Experience Professional for UK Retail
hace 4 días
Company Overview
Santander is a leading financial institution committed to delivering exceptional customer experiences. Our team of dedicated professionals works tirelessly to provide personalized service, ensuring our customers feel valued and supported.
Salary
The starting salary for this role is £22,400, with an additional £500 annual cash allowance to enhance your benefits package.
Job Description
As a Customer Experience Advisor, you will be the first point of contact for customers in branch or over the phone. Your primary responsibilities will include assisting with day-to-day transactions, queries, and servicing, as well as answering customer calls into our contact centre. You will also build relationships and find solutions to meet our customers' needs, developing your knowledge of services and products to provide expert advice.
Key Responsibilities:
- Act as the primary point of contact for customers in branch or over the phone
- Assist with day-to-day transactions, queries, and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions to meet customer needs
- Develop knowledge of services and products to provide expert advice
Requirements
To succeed in this role, you will need proven ability to deliver outstanding customer service either from a face-to-face or telephony background. Effective communication skills are essential, allowing you to truly understand customers' needs and provide tailored solutions. Additionally, you should be flexible, able to adapt to changing priorities, and possess a can-do attitude to excel in a dynamic environment.
Benefits
In addition to your salary, we offer a range of benefits that you can choose from and tailor to your needs. These include a starting salary of £22,400, plus an annual cash allowance of £500, which you can use to enhance your benefits package.
About Us
Santander is committed to creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity, attract, retain, and develop talented individuals through living our values of Simple, Personal, and Fair. Join us and become part of a team that makes a real difference in the lives of our customers.
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