Retail Banking Customer Service Representative
hace 2 semanas
We are looking for a dedicated Customer Experience Advisor to join our team at ACCS - ARES Customer Care Solutions GmbH.
Job OverviewThis is a challenging role that requires a high level of flexibility and adaptability. The ideal candidate will have a strong customer focus and be able to work effectively in a fast-paced environment.
Salary and BenefitsThe successful candidate will receive a competitive salary of £22,400 per annum, plus an additional £500 annual cash allowance. Our benefits package includes 25 days' holiday, increasing to 26 days after 5 years' service, with the option to purchase up to 5 contractual days per year. Eligible employees may also participate in a discretionary performance-related annual bonus.
Key Responsibilities- Provide exceptional customer service through face-to-face interactions in branch or over the phone
- Process transactions, answer queries, and provide general assistance to customers
- Support colleagues in resolving customer issues
- Contribute to the development of new initiatives to enhance the customer experience
- Excellent communication and interpersonal skills
- Ability to work in a team environment and build strong relationships with colleagues
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