Retail Banking Customer Service Representative

hace 2 semanas


Santander, Cantabria, España ACCS - ARES Customer Care Solutions GmbH A tiempo completo
About the Role

We are looking for a dedicated Customer Experience Advisor to join our team at ACCS - ARES Customer Care Solutions GmbH.

Job Overview

This is a challenging role that requires a high level of flexibility and adaptability. The ideal candidate will have a strong customer focus and be able to work effectively in a fast-paced environment.

Salary and Benefits

The successful candidate will receive a competitive salary of £22,400 per annum, plus an additional £500 annual cash allowance. Our benefits package includes 25 days' holiday, increasing to 26 days after 5 years' service, with the option to purchase up to 5 contractual days per year. Eligible employees may also participate in a discretionary performance-related annual bonus.

Key Responsibilities
  • Provide exceptional customer service through face-to-face interactions in branch or over the phone
  • Process transactions, answer queries, and provide general assistance to customers
  • Support colleagues in resolving customer issues
  • Contribute to the development of new initiatives to enhance the customer experience
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and build strong relationships with colleagues


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