Customer Experience Professional
hace 2 semanas
Role Overview
We are seeking a Customer Experience Professional to join our team in Magherafelt. As a key member of our branch, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.
About the Role
This is a full-time position, working 35 hours per week across Monday to Saturday. You will be based in our Magherafelt branch and will be required to work across various shifts including weekends.
Key Responsibilities
You will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries and servicing. You will also be responsible for building relationships and finding solutions for our customers, as well as developing your knowledge of services and products to help them.
The Ideal Candidate
To succeed in this role, you will need proven ability to deliver outstanding customer service either from a face-to-face or telephony background. You will also need effective communication skills and the ability to communicate effectively with customers to truly understand their needs.
What We Offer
In addition to a competitive salary, we offer a range of benefits including flexible working arrangements and opportunities for professional development. You will also have access to our state-of-the-art technology and equipment, as well as a supportive and collaborative team environment.
Salary Information
The starting salary for this role is £22,400 plus an annual cash allowance of £500 to spend on our great range of benefits. This makes for a total remuneration package of £23,000.
Company Culture
We are committed to creating a workplace culture that is inclusive, diverse and supports the well-being of all our colleagues. We believe that every individual has the potential to make a positive impact and contribute to our success.
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