Customer Success Strategist

hace 22 horas


Santander, Cantabria, España atwork corporate AG A tiempo completo
About the Role

We are seeking a skilled Customer Success Strategist to join our team at atwork corporate AG. As a key member of our Customer Success team, you will be responsible for driving customer satisfaction and retention.

Job Description

The ideal candidate will have 3+ years of experience in customer support, consulting, or account management, with a proven track record of increasing customer satisfaction and retention. You will work closely with our sales managers to ensure seamless handovers and drive long-term customer relationships.

Key Responsibilities
  • Oversight of customer care and implementation processes
  • Driving success for customers through product recommendations and feature adoption
  • Guiding customers throughout their journey
  • Collecting feedback to inform continuous improvement
  • Providing first-line technical support and escalating issues when necessary
  • Identifying opportunities for improved customer support
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Business, Psychology, Human Resources, or a related field
  • Strong interpersonal skills and a passion for customer interactions
  • Excellent verbal and written communication skills
  • Experience with CRM systems, preferably HubSpot
  • Ability to thrive in a fast-paced environment
Benefits

We offer a competitive salary of €45,000 - €60,000 per year, depending on experience, as well as:

  • A permanent contract
  • Flexible working hours, including Fridays off at 3 pm and reduced hours in summer
  • 25 days of paid leave per year and 2 additional days of absence of your choice
  • 1 additional week's salary/holidays per 3 years of employment
  • Learning budget and learning hours for professional development
  • Regular team events and company-wide meetings
About Us

atwork corporate AG is a leading provider of innovative HR solutions. Our core values include innovation, impact, resilience, holistic growth, and integrity. We foster a culture of collaboration, transparency, and respect, and we're committed to empowering HR leaders to make data-driven decisions that drive business success.



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