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Customer Success Manager

hace 1 mes

Santander, Cantabria, España atwork corporate AG A tiempo completo
About the Role

We are seeking a highly motivated and experienced Customer Success Specialist to join our team at atwork corporate AG. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention through proactive engagement and support.

Key Responsibilities
  • Oversee the customer care of running clients, ensuring timely and effective support.
  • Drive customer success through data-driven recommendations and strategic planning.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Develop and execute customized onboarding plans to ensure seamless customer adoption.
  • Provide exceptional customer support, resolving issues promptly and efficiently.
  • Identify opportunities for growth and improvement, implementing changes to enhance customer experience.
  • Work closely with sales teams to ensure seamless handovers and drive customer acquisition.
  • Track and analyze customer interactions, providing actionable insights to inform business decisions.
Requirements
  • 2+ years of experience in customer success, account management, or a related field.
  • Proven track record of driving customer satisfaction and retention.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
  • Proficiency in CRM software and data analysis tools.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working hours and remote work options.
  • A comprehensive training program to ensure success in the role.
About Us

atwork corporate AG is a leading provider of HR solutions, empowering organizations to transform their HR practices and drive business success. Our team is passionate about innovation, impact, resilience, holistic growth, and integrity, and we're committed to creating a positive and inclusive work environment.