Senior Customer Success

hace 1 mes

Santander, España Atwork Corporate Ag A tiempo completo

Your mission You  will  oversee   the   customer  care  of   running   clients   as   well   as  the implementation   and  onboarding   processes .
You  will  d rive   success   for   our   customers  and  ensure  a positive  customer   experience,   for   example ,   by   provid ing   recommendations   about   product   usage  and  new   features .
You  will  guide   customers  in engaging   with   the   product   along   the   customer   journey .
You  will  be   the   voice   of   the   customer  and  collect   feedback   to   drive   continuous   improvement   across  all  areas   of   the   product  and therefore will directly interact with  atwork´s  product team.
You  will  be   the   first   line   for   technical   support  for   customers  and follow  escalation   procedures   when   necessary .
You  will  i dentify   opportunities   to   improve / optimize   customer  support .
You  will support  atworks   sales   manager s  in  the   acquisition   of   new   customers   by bein g  invo lved in  the  f i nal  steps of the sales process before hand- ove  to Customer Success .
You will track your activities and progress with the clients as well as the defined Customer Success processes carefully in  atwor ks  CRM; HubSpot .
Location Remote based in Spain .
Hybrid in Santander .
Your profile You   have  a  BA/BS Degree  in  Business , Psychology, Human Resources or any other related   field .
Y ou   are   interested   in Software and HR Tech .
You have experience in B2B companies.
You   have   proven   t echnical   skills,   preferably  with   some experience in using   databases .
You   have   5 +  years  of  experie nce  in  working   as  a  customer  support , consultant,  and/ or   account   management   increasing   customer   satisfaction  and  retention .
You  bring s trong interpersonal  skills   and  a  passion   for   customer   interactions  and  service .
You   are   very  o rganized  and structured  and  can  move from  the big  picture to detail-oriented work.
You  bring  e xcellent  verbal  and   written   communication   skills .
You   want   to   thrive  in a fast- paced   environment .
Nice to have Hubspot  or  similar CRM Confluence Jira What you can look forward to with us A   permanent   contract .
Hybrid  (Santander)  or   remote  work   with  flexible  working   hours  ( Fridays   till  3 pm and  reduced   hours  in  summer ) .
25  holidays  a  year  and 2  additional   days of   absence  of your choice .
1  additional   week   salary / holidays   per 3   years   of   employment .
Learning   b udget  and  learning   hours   for   your   development .
Regular  team   events ,  including   physically   present   company  weeks   or   meetings  at a  particular   location  (e.g., Santander) About us Core Values Innovation At atwork, innovation is in our DNA.
We continuously challenge the status quo, leveraging cutting-edge technology to transform HR practices and empower organizations.
Our team thrives on creativity, turning bold ideas into impactful solutions.
Impact Driven by an entrepreneurial spirit, we aim to create meaningful change.
We equip HR leaders with the tools to make data-driven decisions that not only elevate their teams but also drive business success.
Our solutions are designed to be transformative, pushing the boundaries of what's possible.
Resilience Resilience is our foundation.
We embrace challenges with determination, ensuring that our team and our products can withstand and grow stronger from any adversity.
This mindset enables us to support HR leaders in navigating the complexities of the modern workplace.
Holistic Growth We believe in the power of holistic growth, both for our team and our clients.
We foster an environment of continuous learning and development, encouraging collaboration and knowledge-sharing between all departments.
Our mission is to help HR leaders and their teams grow not just professionally, but also as individuals.
Integrity We are defined by passion, integrity, and collaboration.
We are a team that values transparency and respect, focusing on our goals with dedication and a shared sense of purpose.
We build tools that reflect these values, enabling other teams to work with the same level of professionalism and harmony

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