Customer Experience Advisor | S1 | Retail

hace 1 mes

Santander, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

.Customer Experience Advisor | S1 | Retail & Business Banking | Customer InteractionsCountry: United KingdomJoin our community.We are currently recruiting Customer Service colleagues with a starting package of £22,400 along with an additional £500 flexible benefit.For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.The difference you'll make:Acting as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWhat you'll bring:Proven ability to deliver outstanding customer service either from a face to face or a telephony backgroundThe ability to communicate effectively with customers to truly understand their needsIt would also be nice for you to have:A real desire to go above-and-beyond for customersEffective team working skills with a flexible, can-do approach to workOpenness to a broad range of activities even if outside of standard expectationsAbility to grow, adapt and change accommodating business needs and prioritiesYou will require the right to work in the UK (please see details below)What else you need to know:In a full-time Branch based role, you'll be working35 hours per week, across Monday to Saturday across the hours of 8:00am – 6:00pmThe role is based inMagherafeltbranchThis is aperm contractInclusion.At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.How we'll reward you.In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.Starting salary of £22,400plus\ U202fa£500\ U202fannual cash allowance tospend on ourgreat rangeof benefits

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