Concierge Assistant
hace 4 semanas
Job Summary
As a Concierge Assistant at Rosewood Villa Magna, you will provide exceptional service to our discerning guests, ensuring their stay is nothing short of unforgettable. Your role will involve efficiently and courteously handling guest requests, whether it's arranging special activities or providing general information about our hotel and its surroundings.
Key Responsibilities
• Provide personalized service to guests, responding to their requests and needs in a timely and professional manner
• Collaborate with other departments to ensure seamless delivery of services and amenities
• Maintain accurate records of guest requests and follow up on their status
• Develop and maintain knowledge of local attractions, events, and services to provide guests with expert recommendations
Requirements
• Fluency in Spanish and English, both written and spoken
• Proficiency in Microsoft Office, including Excel, Word, and Opera
• Knowledge of the ultra-luxury hotel industry and its standards
About Us
Rosewood Villa Magna is a luxurious hotel located in the heart of Madrid, offering 154 beautifully appointed guestrooms and suites, distinctive dining experiences, and a range of amenities and services designed to make your stay truly unforgettable. We are committed to providing exceptional service and creating memorable experiences for our guests.
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