Assistant Manager

hace 4 semanas


Madrid, Madrid, España Sézane A tiempo completo

About the Role

We are seeking a highly skilled and experienced Assistant Manager to join our team at Sézane. As an Assistant Manager, you will be responsible for ensuring a unique customer experience within your boutique, animating the customer journey, and optimizing the quality of the service at each stage of the customer journey.

Key Responsibilities

  • Ensure a unique customer experience within your boutique
  • Animate the customer journey by relying on a team of ambassadors
  • Optimize the quality of the service at each stage of the customer journey
  • Convey information and promote personalization services to advisors and customers
  • Embody brand values and ensure omnichannel at all times
  • Customer knowledge
  • Manage customer satisfaction using various tools, implementing dedicated action plans
  • Develop customer loyalty and create new relationships
  • Explore the customer database (clienteling and management of dissatisfaction)
  • Recruit, retain, and follow up on all team members

Operational Marketing

  • Guarantee the performance of the address through animations or events
  • Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
  • Be a force of proposal on the creation of animations and events specific to the address as a place of life and sharing

Managing and Developing Your Team

  • Lead and develop a team of sales advisors dedicated to the welcome, Operational Marketing, and Concierge departments
  • Manage your team by motivating them and creating a positive and harmonious work environment
  • Foster cooperation within the team and between team leaders
  • Integrate new employees
  • Supervise and increase the skills of your team through floor coaching, feedback, and annual performance interviews
  • Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers
  • Demonstrate managerial courage to support your employees
  • Disseminate and circulate information
  • Have a 360-degree vision: ensure that you always optimize your team organization in a process of continuous improvement

Guarantee the Brand Image

  • Be responsible for the incarnation of the brand by the team (Uniform/Attitude)
  • Ensure the good maintenance of the apartment
  • Participate in the correct integration of the collections and ensure follow-up
  • Ensure the maintenance of a high level of visual merchandising throughout the day
  • Ensure that business opportunities are maximized through effective store management
  • Follow fashion trends, ensure competitive intelligence
  • Coordinate or participate in the planning of in-store marketing events

Be Responsible for Operations and Efficiency in the Concierge

  • Guarantee an optimal customer experience for omnichannel (online services)
  • Master Sézane Policies, Rules, and Procedures
  • Apply and enforce the operational processes
  • Manage specific back-of-house processes (returns, exchanges, holds, after-sale services, etc.)
  • Train employees in the specific processes of the Concierge

Requirements

We are looking for a passionate retail professional who wants to satisfy customers through their sense of service and generosity. You are recognized for your communicational ease, your pronounced taste for customer relations, and your sense of service. With excellent managerial skills, you favor efficiency and organization in an agile environment. You like leading teams: between 10 and 30 people.

We are looking for an autonomous person with a sparkling and dynamic personality to carry out all these missions.


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