Sales Operations Manager

hace 2 meses

Madrid, Madrid, España Expedia Group A tiempo completo

Commercial Strategy Sales Operations Manager

We are seeking a highly skilled Sales Operations Manager to join our global sales operations team at Expedia Group. As a Sales Operations Manager, you will play a critical role in driving the effectiveness and efficiency of our sales teams through close collaboration with various functions to review, improve and implement our sales processes.

Key Responsibilities:

  • Own the Sales Process Component: Review and improve the sales cycle and process to ensure it reflects the needs of the organization and puts our partners at the center of our decision-making.
  • Streamline Sales Processes: Proactively propose new processes, prioritize automation, and share best practices to improve sales efficiency.
  • Identify Problem Areas: Flag problem areas and recommend next steps to enable sales teams to operate more efficiently.
  • Measure Effectiveness: Analyze data and use key metrics, as well as stakeholder feedback, to measure the effectiveness of the sales process and identify areas for improvement.
  • Drive Adoption: Implement a regular and ongoing cycle of updating the sales process based on business changes, insights, and feedback to ensure the process remains relevant in our fast-growing business.
  • Communicate Changes: Update documentation and drive communication of changes on a regular cadence.
  • Support Sales Compliance: Maintain and support sales compliance initiatives.
  • Review and Establish Documentation: Review and establish the documentation and implementation of sales process exceptions.
  • Support Ad-Hoc Initiatives: Support ad-hoc initiatives as required.

Requirements:

  • Experience: Prior experience in sales operations and process improvement in a B2B organization and/or travel industry (Six Sigma certification or any other process certification is a plus).
  • Ability to Think Like a Salesperson: Ability to think like a salesperson and understand the B2B sales process and the opportunities and challenges surrounding it.
  • Simplify Complex Operations: Strong ability to simplify complex operations and data and effectively communicate this to leaders across all levels of our organization.
  • Project Planning: Knowledge of how to develop project plans, define timeframe, and prioritize tasks to achieve project milestones and deliver intended objectives.
  • Resource Identification: Knowledge to identify the type of resources required to support a project and make recommendations for specific people, technology, partners, etc.
  • Progress Monitoring: Drive to monitor progress to meet project milestones, timelines, specifications, and requirements.
  • Goal Development: Drive to develop high-standard goals, ideas, and initiatives and derive satisfaction from executing them.
  • Influencing and Collaboration: Ability to influence and build consensus among internal teams.
  • Complexity Management: Highly collaborative spirit and able to work across many functions and build rapport quickly.
  • Results Focus: Desire to both see and execute the bigger picture and get into the details of required activities.
  • Matrix Organization Experience: Experience working in a large matrix organization with a fast pace of work.
  • Competing Priorities: Ability to manage complexity and competing priorities.
  • High Energy: High energy and results-focused (short-term and long-term vision).

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