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Service Director
hace 2 meses
We are seeking a highly skilled and experienced Restaurant Manager to join our team at Reconocida empresa. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated staff.
Main Responsibilities:
- Lead the Service Team: Supervise and motivate a team of waiters, waitresses, and other service staff to ensure excellent customer service and high standards of food and beverage delivery.
- Manage Restaurant Operations: Oversee the day-to-day running of the restaurant, including staff scheduling, inventory management, and maintaining a clean and safe environment.
- Develop and Implement Service Standards: Create and implement service standards and procedures to ensure consistency and excellence in customer service.
- Monitor and Improve Performance: Analyze sales data, customer feedback, and staff performance to identify areas for improvement and implement changes to drive business growth.
- Recruit and Train Staff: Recruit, train, and develop a team of skilled and motivated staff to ensure the highest standards of customer service and food quality.
- Manage Customer Relationships: Build and maintain strong relationships with customers, responding to feedback and concerns in a timely and professional manner.
- Ensure Compliance: Ensure that all staff are aware of and comply with company policies, procedures, and regulatory requirements.
Requirements:
- Proven Experience: A minimum of 2 years' experience in a similar role, preferably in a high-volume restaurant environment.
- Leadership Skills: Strong leadership and management skills, with the ability to motivate and inspire a team.
- Customer Service: Excellent customer service skills, with the ability to build strong relationships with customers.
- Communication: Strong communication and interpersonal skills, with the ability to work effectively with staff, customers, and other stakeholders.
- Problem-Solving: Ability to analyze problems and implement solutions in a fast-paced environment.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Team: A collaborative and supportive team environment.
