Service Operations Director

hace 4 semanas


Madrid, Madrid, España Robert Walters Spain A tiempo completo

Director of Services

Robert Walters Spain is seeking a highly skilled Director of Services to lead all operations worldwide, reporting directly to the global CEO. This is an exciting opportunity to oversee and manage operations in a dynamic setting.

The successful candidate will have the privilege of shaping the future of service provision, ensuring high standards are met and surpassed. With a focus on customer satisfaction, operational effectiveness, and team growth, this role is ideal for someone who thrives in a fast-paced environment.

Key Responsibilities:

  • Oversee and manage operations worldwide
  • Mould the future of service provision
  • Concentrate on customer satisfaction and operational effectiveness
  • Formulate and execute strategic plans for service provision
  • Supervise a team of service professionals, offering guidance and support
  • Ensure all operations comply with industry regulations and standards
  • Track performance metrics and implement enhancements where necessary
  • Communicate with stakeholders to ensure customer satisfaction
  • Supervise budgeting and resource allocation

Requirements:

  • Demonstrated experience in a similar leadership role
  • Comprehensive understanding of service provision processes and strategies
  • Exceptional communication and interpersonal skills
  • Capability to formulate and execute strategic plans
  • Experience managing teams and overseeing large-scale operations
  • Awareness of industry regulations and standards

About the Company:

Robert Walters Spain is renowned for its dedication to excellence and innovation. We offer an inclusive work environment where every employee is valued for their unique contributions. Our focus on continuous learning and development ensures that employees are always at the forefront of industry trends. We believe in fostering a culture of collaboration, where everyone's ideas are heard and valued.



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