Service Delivery Director

hace 3 días


Madrid, Madrid, España NTT DATA A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Service Delivery Director to lead our services team.

Key Responsibilities:
  • Manage the financial performance of services, including growth, delivery profitability, and technology innovation.
  • Collaborate with senior leadership to execute the services strategy and translate strategic objectives into actionable goals.
  • Develop and implement service delivery processes, tools, and methodologies to enhance service quality.
  • Manage and mentor a team to ensure achievement of team and individual objectives.
  • Present at seminars, workshops, and advanced training sessions on relevant information technology aspects.
Requirements:
  • Thought leader with in-depth knowledge of managed services, IT service management, and related technologies.
  • Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships.
  • Excellent leadership qualities, including the ability to inspire and mentor a team.
  • Ability to work in a team environment and contribute to their success.
Education and Experience:
  • Bachelor's degree or equivalent in Information Technology or Business Administration.
  • Significant experience in managing an information technology services team, preferably within a global matrixed organisation.


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