Customer Service Director

hace 2 semanas

Madrid, Madrid, España Ntt A tiempo completo
Job Description

As a Director of Customer Services, you will be responsible for ensuring the delivery of exceptional services to our clients within a specific region or services division. This role requires a people management approach, focusing on the efficient operation, optimization, and continuous improvement of complex services.

The Director, Customer Services will manage and deploy targeted services programs to accelerate sales, client engagement, and service delivery. This role collaborates with cross-functional teams, fostering client relationships and driving service excellence to meet or exceed client expectations.

Key Responsibilities:

  • Manage the financial performance of Customer Services within a Region/Country or Services function, including growth, delivery profitability, and technology innovation.
  • Translate strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team.
  • Collaborate with senior leadership on the delivery of the roadmap development of service/product offers to be taken to market.
  • Define service/product value propositions that are easily understood.
  • Create strong interlocks between sales force teams and services delivery.
  • Define the standards to be set for client satisfaction and oversee the implementation of client service policies, procedures, and standards.
  • Define a culture of continuous improvement within the team, implementing best practices and driving process enhancements.
  • Continuously assess and optimize service delivery processes, tools, and methodologies to enhance service quality.
  • Oversee the development and execution of new delivery methodologies and ensure alignment to best practice.
  • Have insights of any deals in the pipeline to ensure a smooth transition from sales to delivery.
  • Ensure service delivery excellence, identifying new business opportunities where applicable.
  • Manage and mentor the team within remit to ensure achievement of team and individual objectives.
  • Presents at seminars, work sessions, and advanced workshops on relevant information technology aspects.
  • Stay up-to-date with industry trends, emerging technologies, and best practices.
  • Collaborate with vendors and partners to ensure seamless integration of third-party services within the managed services environment.
  • Manage key metrics and trends and provide insights to improve service delivery to senior leadership.

  • Customer Service Director

    hace 3 semanas

    Madrid, Madrid, España Ntt A tiempo completo

    Director, Customer ServicesNtt is seeking a seasoned professional to lead our Customer Services team. As a Director, Customer Services, you will be responsible for ensuring the delivery of exceptional services to our clients within Region / Country or Services Division.Key Responsibilities:Manage the financial performance of Customer Services within a Region...

  • Customer Service Director

    hace 3 semanas

    Madrid, Madrid, España Ntt A tiempo completo

    Director, Customer ServicesNtt is seeking a seasoned professional to lead our Customer Services team. As a Director, Customer Services, you will be responsible for ensuring the delivery of exceptional services to our clients within Region / Country or Services Division.Key Responsibilities:Manage the financial performance of Customer Services within a Region...

  • Director of Customer Service Operations

    hace 3 semanas

    Madrid, Madrid, España Ntt America Solutions A tiempo completo

    Director, Customer ServicesAt NTT DATA, we're committed to delivering exceptional customer experiences that drive business growth and success. As a Director, Customer Services, you'll play a critical role in leading our customer service team to achieve this goal.Key Responsibilities:Manage the financial performance of Customer Services, ensuring growth,...

  • Director of Customer Service Operations

    hace 3 semanas

    Madrid, Madrid, España Ntt America Solutions A tiempo completo

    Director, Customer ServicesAt NTT DATA, we're committed to delivering exceptional customer experiences that drive business growth and success. As a Director, Customer Services, you'll play a critical role in leading our customer service team to achieve this goal.Key Responsibilities:Manage the financial performance of Customer Services, ensuring growth,...

  • Director of Customer Service Operations

    hace 2 semanas

    Madrid, Madrid, España Ntt Data A tiempo completo

    About the RoleWe are seeking a highly experienced and strategic Director of Customer Services to lead our customer service operations in Region/Country or Services Division. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional customer service, driving business growth, and optimizing service delivery...

  • Director of Customer Service Operations

    hace 4 semanas

    Madrid, Madrid, España NTT A tiempo completo

    Director, Customer ServicesNTT DATA is seeking a seasoned professional to lead our Customer Services team. As Director, Customer Services, you will be responsible for ensuring the delivery of exceptional services to our clients, driving business growth, and fostering a culture of excellence within the team.Key Responsibilities:Develop and execute strategies...

  • Director of Customer Service Operations

    hace 4 semanas

    Madrid, Madrid, España NTT A tiempo completo

    Director, Customer ServicesNTT DATA is seeking a seasoned professional to lead our Customer Services team. As Director, Customer Services, you will be responsible for ensuring the delivery of exceptional services to our clients, driving business growth, and fostering a culture of excellence within the team.Key Responsibilities:Develop and execute strategies...

  • Customer Service Director

    hace 1 semana

    Madrid, Madrid, España Ntt Data A tiempo completo

    Job SummaryThe Director, Customer Services is a key leadership role responsible for ensuring the delivery of exceptional services to our clients. This role requires a strategic thinker who can drive business growth, optimize service delivery, and foster strong client relationships.Key ResponsibilitiesManage the financial performance of Customer Services,...

  • Director of Customer Service Operations

    hace 1 mes

    Madrid, Madrid, España NTT A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director of Customer Service Operations to join our team at NTT DATA. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional customer service to our clients across various regions and services divisions.Key ResponsibilitiesManage the financial...

  • Director of Customer Service Operations

    hace 1 mes

    Madrid, Madrid, España NTT A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director of Customer Service Operations to join our team at NTT DATA. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional customer service to our clients across various regions and services divisions.Key ResponsibilitiesManage the financial...

  • Global Service Account Director

    hace 4 semanas

    Madrid, Madrid, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned professional with a passion for service sales and account management? Do you have a strong background in commercial leadership and a desire to drive business growth? We're seeking a talented Global Service Account Director to join our team at Vestas, a leading provider of sustainable energy...

  • Global Service Account Director

    hace 4 semanas

    Madrid, Madrid, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned professional with a passion for service sales and account management? Do you have a strong background in commercial leadership and a desire to drive business growth? We're seeking a talented Global Service Account Director to join our team at Vestas, a leading provider of sustainable energy...

  • Global Service Account Director

    hace 3 semanas

    Madrid, Madrid, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned professional with a passion for service sales and customer relationships? Do you have a strong background in technical sales and a desire to work in a dynamic and innovative team? We are seeking a highly motivated and experienced Global Service Account Director to join our team at Vestas.Job...

  • Global Service Account Director

    hace 3 semanas

    Madrid, Madrid, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned professional with a passion for service sales and customer relationships? Do you have a strong background in technical sales and a desire to work in a dynamic and innovative team? We are seeking a highly motivated and experienced Global Service Account Director to join our team at Vestas.Job...

  • Customer Service Director

    hace 1 semana

    Madrid, Madrid, España Bluebird Care A tiempo completo

    About the RoleAs a Customer Service Director at Bluebird Care, you will be responsible for overseeing the day-to-day operations of our domiciliary care services. This is an exciting opportunity to join a CQC Outstanding company and support our Registered Managers in delivering exceptional care to our customers.Key Responsibilities• Oversee the day-to-day...

  • Service Operations Director

    hace 4 días

    Madrid, Madrid, España Robert Walters Spain A tiempo completo

    Director of ServicesRobert Walters Spain is seeking a highly skilled Director of Services to lead all operations worldwide, reporting directly to the global CEO. This is an exciting opportunity to oversee and manage operations in a dynamic setting.The successful candidate will have the privilege of shaping the future of service provision, ensuring high...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domestic & General Service Gmbh. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, resolving queries effectively, and driving sales growth.Key Responsibilities:Engage with customers...

  • Global Service Account Director

    hace 7 días

    Madrid, Madrid, España Vestas A tiempo completo

    Job Title: Global Service Account DirectorAbout the Role:At Vestas, we are seeking a highly motivated and experienced Strategic Service Account Director to join our team. As a key member of our Global Service Commercial & Products team, you will be responsible for maintaining and expanding relationships with strategically important large customers.Key...

  • Global Service Account Director

    hace 2 semanas

    Madrid, Madrid, España Oilandgas.Org A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned professional with a passion for service sales and account development? Do you have a proven track record of building and maintaining strong relationships with key customers? We are seeking a highly motivated and experienced Global Service Account Director to join our team at Oilandgas.Org.Job...

  • Global Service Account Director

    hace 2 semanas

    Madrid, Madrid, España Oilandgas.Org A tiempo completo

    Job Title: Global Service Account DirectorAre you a seasoned professional with a passion for service sales and account development? Do you have a proven track record of building and maintaining strong relationships with key customers? We are seeking a highly motivated and experienced Global Service Account Director to join our team at Oilandgas.Org.Job...