Customer Service Director

hace 1 mes


Madrid, Madrid, España Bluebird Care A tiempo completo

About the Role

As a Customer Service Director at Bluebird Care, you will be responsible for overseeing the day-to-day operations of our domiciliary care services. This is an exciting opportunity to join a CQC Outstanding company and support our Registered Managers in delivering exceptional care to our customers.

Key Responsibilities

• Oversee the day-to-day operations of our domiciliary care services
• Ensure an exceptional experience for our customers and their family members and advocates
• Support our Care Assistants in delivering high-quality care
• Identify solutions and life-enhancing opportunities for our customers
• Work closely with our Registered Managers to ensure regulatory compliance and risk management

Requirements

• Innately kind, caring, compassionate, and empathetic
• Qualified in health and social care and in possession of or willing to work towards a relevant management qualification
• Excellent communication skills and emotional intelligence
• Ability to support customers with every aspect of their daily lives in a manner that respects their dignity and promotes independence, choice, and privacy
• Reliable and an excellent timekeeper with good recording, reporting, and administrative skills and computer literacy

What We Offer

• A salary ranging from £26,000 to £30,000, depending on experience
• An additional £125 per on-call weekend
• A competitive holiday structure
• A company laptop
• Fully funded training up to NVQ Level 5
• Continuous support from a robust senior leadership team
• A work culture that celebrates each individual's accomplishments with opportunities to be acknowledged in Team Awards and at a national level in well-known industry awards
• Access to our weekly wellbeing days, with free sports massages in office
• Regular team events and socials
• Free parking on site
• Mileage paid for customer/carer visits

About Us

Bluebird Care is a leading provider of domiciliary care services, committed to delivering exceptional care to our customers. We are a CQC Outstanding company, dedicated to supporting our customers to live independently in their own homes. We are passionate about delivering high-quality care and are committed to making a positive difference in the lives of our customers and their families.



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