Service Delivery Manager

hace 1 día


Madrid, Madrid, España Wohn-Service-Team A tiempo completo
Service Manager Job Description

At Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.

Key Responsibilities:
  • Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD).
  • Operational Excellence: Ensure the end-to-end technical execution of services to client specifications, and collaborate closely with Service Managers from partner companies.
  • Staffing and Training: Review and adapt the staffing plan, identify recruitment needs, and participate in candidate selection, as well as establish and maintain a training plan.
  • Continuous Improvement: Lead on the continuous improvement of the service, recommending and implementing necessary action plans.
  • Product Assurance: Ensure Product Assurance is carried out properly for SCO work packages in close collaboration with the Serco PAE 07 team.

Requirements: The ideal candidate will have experience in service management, technical operations, and product assurance, with excellent communication and leadership skills.

What We Offer: A dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.


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