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Service Delivery Manager
hace 2 meses
Sabio Group is seeking an experienced Service Delivery Manager to lead the delivery of contact center services to our clients. As a key member of our Support department, you will be responsible for ensuring the compliance of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) that drive a positive customer experience.
Key Responsibilities:- Deliver high-quality contact center services to clients, meeting or exceeding SLAs and KPIs.
- Lead and manage a team of technical experts to ensure seamless service delivery.
- Collaborate with sales teams to provide technical expertise on complex Managed Services deals.
- Develop and implement strategies to improve service quality, customer satisfaction, and retention.
- Strong understanding of Managed Services financial performance, staff utilization, and cost of service.
- Excellent leadership, communication, and stakeholder management skills.
- Experience with contact center technologies, ticketing tools, and operations management methodologies.
- Proven track record of delivering high-quality services and improving customer satisfaction.
- A dynamic and supportive team environment.
- Opportunities for career growth and professional development.
- A competitive salary and benefits package.
- The chance to work with a leading company in the contact center industry.
