Service Delivery Manager
hace 1 día
Sabio Group is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.
Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact center system integration. We are looking for an exceptionally driven and experienced Service Delivery Manager to join our Support department.
Key Responsibilities- Responsible for the delivery of contact center service to one or multiple clients.
- Ensuring the compliance of the SLAs agreed with the clients.
- Follow the KPI that ensure a positive guidance of the delivered service.
- Taking the necessary leadership to promote a positive sentiment on the client side related to the Managed Services Technical team performance.
- Support the sales organization, providing expert advice in technical aspects of complex Managed Services deals.
- Possibility of Line management of some of the Managed Services technical experts.
- Financial: Strong understanding of the Managed Services financial performance versus budget and forecast.
- People: Maintaining effective working relationships across the Group.
- Customers: Strong skills of stakeholders' management, under good and bad conditions.
- Technical skills: Experience with technologies and tools used in the Contact Center cloud environment, especially Genesys Cloud platform.
- Competencies & Behaviours: Degree in ICT (Computer Science, Telecommunications). Knowledge and experience with contact centre technologies and applications.
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private healthcare
- 25 days paid holiday a year
- Plus many more (Benefits are dependant on your base location.)
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