Service Delivery Manager
hace 16 horas
At Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.
Main Responsibilities- Operational Excellence: Ensure the end-to-end technical execution of services meets client specifications, with adequate procedures and resources in place.
- Service Management: Collaborate with Service Managers from partner companies on service and staffing matters, review staffing plans, and adapt to customer requirements.
- Technical: Understand and anticipate customer technical expectations, propose adapted solutions, and control service quality.
- Customer Interface: Collaborate with ESA's Technical Officer and Contract Officer on service-related matters, prepare Quarterly Progress Reports, and present at Quarterly Progress Meetings.
- Master's degree or equivalent in natural sciences or engineering.
- At least 5 years of relevant work experience in managing technical service delivery within space.
We offer a competitive salary, comprehensive benefits package, assistance with relocation, engaging company events, and a hybrid working model to support work-life balance.
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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