IT Service Delivery Manager

hace 4 días

Madrid, Madrid, España Board A tiempo completo

IT Service Manager

**About the Role**

Board is seeking a seasoned IT Service Manager to oversee the delivery and management of IT services within our organization. As a key member of our IT team, you will be responsible for ensuring that IT services meet the needs and expectations of internal stakeholders, including employees and departments, as well as external clients or customers.

**Key Responsibilities**

* Service Delivery Management: Oversee the delivery of IT services to internal stakeholders, ensuring high levels of customer satisfaction and service quality. Define service level agreements (SLAs), key performance indicators (KPIs), and operational metrics to measure and improve service delivery effectiveness.

* Service Desk Operations: Manage the service desk function, including incident, request, and problem management processes. Ensure timely resolution of IT issues and requests, maintaining communication with users throughout the process.

* Service Management Implementation: Implement and maintain IT service management (ITSM) processes. Continuously improve service management processes to enhance efficiency, effectiveness, and alignment with business objectives.

* Change and Release Management: Coordinate and oversee change and release management processes, ensuring minimal disruption to IT services and business operations. Assess and prioritize proposed changes, facilitating change approvals and communication to stakeholders.

* Vendor and Contract Management: Manage relationships with external vendors and service providers, ensuring compliance with contractual agreements and service level commitments. Evaluate vendor performance and negotiate contracts to optimize service delivery and cost-effectiveness.

* Service Improvement Initiatives: Lead service improvement initiatives based on analysis of service performance data, customer feedback, and industry trends. Identify opportunities to enhance service offerings, streamline processes, and drive continuous improvement.

* Team Leadership and Development: Lead and mentor a team of service desk technicians and IT support staff, fostering a culture of collaboration, accountability, and professional development. Conduct regular performance evaluations, provide feedback, and facilitate training to enhance team skills and capabilities.

**Requirements**

* Excellent English verbal and written communication skills
* Bachelor's degree in Computer Science, Information Technology, or related field
* Minimum of 4 years of experience in IT service management or related roles, with a strong background in service desk operations
* Certification in IT service management (e.g., ITIL Foundation, ITIL 4 Managing Professional) is highly desirable
* Proven experience in implementing and improving ITSM processes and frameworks
* Excellent leadership and team management skills, with the ability to motivate and inspire team members
* Strong communication, negotiation, and stakeholder management skills
* Analytical mindset with the ability to interpret data and drive data-driven decisions
* Experience working in a software development environment is a plus
* Familiarity with service management tools like FreshService is a plus
* Experience in project management and change management methodologies is desirable

  • IT Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    **About Board Deutschland GmbH**Board Deutschland GmbH is a leading provider of Intelligent Planning Platforms, trusted by thousands of organizations worldwide. Our mission is to empower enterprises to plan smarter, drive outcomes, and lead transformation.**Job Summary**We are seeking a highly skilled IT Service Delivery Manager to join our IT team in...

  • IT Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    **About Board Deutschland GmbH**Board Deutschland GmbH is a leading provider of Intelligent Planning Platforms, trusted by thousands of organizations worldwide. Our mission is to empower enterprises to plan smarter, drive outcomes, and lead transformation.**Job Summary**We are seeking a highly skilled IT Service Delivery Manager to join our IT team in...

  • IT Service Delivery Manager

    hace 1 semana

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    About the RoleBoard Deutschland GmbH is seeking a highly skilled IT Service Manager to join our team in Madrid, Spain. As a key member of our IT department, you will be responsible for overseeing the delivery and management of IT services within the organization.Key ResponsibilitiesService Delivery Management: Oversee the delivery of IT services to internal...

  • IT Service Delivery Manager

    hace 1 semana

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    About the RoleBoard Deutschland GmbH is seeking a highly skilled IT Service Manager to join our team in Madrid, Spain. As a key member of our IT department, you will be responsible for overseeing the delivery and management of IT services within the organization.Key ResponsibilitiesService Delivery Management: Oversee the delivery of IT services to internal...

  • IT Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    About the RoleBoard Deutschland GmbH is seeking a highly skilled IT Service Manager to join our team in Madrid, Spain. As a key member of our IT department, you will be responsible for overseeing the delivery and management of IT services within the organization.Key ResponsibilitiesService Delivery Management: Ensure high levels of customer satisfaction and...

  • IT Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    About the RoleBoard Deutschland GmbH is seeking a highly skilled IT Service Manager to join our team in Madrid, Spain. As a key member of our IT department, you will be responsible for overseeing the delivery and management of IT services within the organization.Key ResponsibilitiesService Delivery Management: Ensure high levels of customer satisfaction and...

  • IT Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Board A tiempo completo

    About BoardBoard is a forward-thinking organization that values innovation and collaboration. We are seeking a strategic IT Service Manager to join our IT team in Madrid, Spain.Job SummaryWe are looking for a seasoned IT professional to oversee the delivery and management of IT services within our organization. The successful candidate will be responsible...

  • IT Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Board A tiempo completo

    About BoardBoard is a forward-thinking organization that values innovation and collaboration. We are seeking a strategic IT Service Manager to join our IT team in Madrid, Spain.Job SummaryWe are looking for a seasoned IT professional to oversee the delivery and management of IT services within our organization. The successful candidate will be responsible...

  • IT Service Delivery Manager

    hace 7 días

    Madrid, Madrid, España Board International A tiempo completo

    About Board InternationalBoard International is a leading provider of business intelligence and planning solutions. We help enterprises plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform.Job SummaryWe are seeking a highly skilled IT Service Delivery Manager to join our IT team. The successful candidate will oversee...

  • IT Service Delivery Manager

    hace 7 días

    Madrid, Madrid, España Board International A tiempo completo

    About Board InternationalBoard International is a leading provider of business intelligence and planning solutions. We help enterprises plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform.Job SummaryWe are seeking a highly skilled IT Service Delivery Manager to join our IT team. The successful candidate will oversee...

  • Site IT Service Delivery Manager

    hace 1 semana

    Madrid, Madrid, España Global Enterprise Partners A tiempo completo

    Job SummaryGlobal Enterprise Partners is seeking a highly skilled Site IT Service Delivery Manager to oversee IT service delivery for one of our global energy clients' factory sites in Madrid. As a key member of our team, you will be responsible for managing resources and business requirements, ensuring IT governance and security, and driving collaboration...

  • Site IT Service Delivery Manager

    hace 1 semana

    Madrid, Madrid, España Global Enterprise Partners A tiempo completo

    Job SummaryGlobal Enterprise Partners is seeking a highly skilled Site IT Service Delivery Manager to oversee IT service delivery for one of our global energy clients' factory sites in Madrid. As a key member of our team, you will be responsible for managing resources and business requirements, ensuring IT governance and security, and driving collaboration...

  • Site IT Service Delivery Manager

    hace 1 semana

    Madrid, Madrid, España Global Enterprise Partners A tiempo completo

    Job Summary: Global Enterprise Partners is seeking a highly skilled Site IT Service Delivery Manager to oversee IT service delivery for one of our global energy clients' factory sites in Madrid. This role involves managing resources and business requirements, ensuring IT governance and security, and driving collaboration between the business and IT.Key...

  • Site IT Service Delivery Manager

    hace 1 semana

    Madrid, Madrid, España Global Enterprise Partners A tiempo completo

    Job Summary: Global Enterprise Partners is seeking a highly skilled Site IT Service Delivery Manager to oversee IT service delivery for one of our global energy clients' factory sites in Madrid. This role involves managing resources and business requirements, ensuring IT governance and security, and driving collaboration between the business and IT.Key...

  • IT Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Ebury A tiempo completo

    About EburyEbury is a leading Financial Technology company that specializes in providing innovative solutions for international trade and finance. Our mission is to break down barriers and make cross-border trade easier and more efficient.About the RoleWe are seeking an experienced IT Service Desk Manager to join our team in Madrid. As a key member of our IT...

  • IT Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Ebury A tiempo completo

    About EburyEbury is a leading Financial Technology company that specializes in providing innovative solutions for international trade and finance. Our mission is to break down barriers and make cross-border trade easier and more efficient.About the RoleWe are seeking an experienced IT Service Desk Manager to join our team in Madrid. As a key member of our IT...

  • Site IT Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Global Enterprise Partners A tiempo completo

    Site IT Service Delivery Manager - Madrid - 12 Months Global Enterprise Partners is currently seeking a Site IT Service Delivery Manager for one of our global energy clients factory sites in Madrid.The client have recently gone through an innovative re-organisation, driving a closer collaboration between the business and IT, and this individual will be the...

  • IT Service Manager

    hace 5 días

    Madrid Centro, Madrid, España Importante empresa A tiempo completo

    {"h3": "Job Title: IT Service Manager", "p": "We are seeking a highly skilled IT Service Manager to join our team at Importante empresa. As an IT Service Manager, you will be responsible for managing the IT service delivery process, ensuring that all IT services are delivered to the highest standards of quality and efficiency.", "ul": [{"li": "Manage the IT...

  • Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Mygwork A tiempo completo

    Job DescriptionJob Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at Mygwork. As a Service Delivery Manager, you will be responsible for overseeing the delivery of high-quality services to our customers.Key Responsibilities:Manage customer expectations through sound relationship management...

  • Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Mygwork A tiempo completo

    Job DescriptionJob Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at Mygwork. As a Service Delivery Manager, you will be responsible for overseeing the delivery of high-quality services to our customers.Key Responsibilities:Manage customer expectations through sound relationship management...