Site IT Service Delivery Manager
hace 3 semanas
Site IT Service Delivery Manager - Madrid - 12 Months
Global Enterprise Partners is currently seeking a Site IT Service Delivery Manager for one of our global energy clients factory sites in Madrid.
The client have recently gone through an innovative re-organisation, driving a closer collaboration between the business and IT, and this individual will be the point of contact between the two for this location. This role involves overseeing IT service delivery for the location, managing resources and business requirements, and ensuring IT governance and security.
This is an exciting opportunity to work for an organisation that are paving the way towards the energy transition, and innovating globally in this sector.
No visa sponsorship will be provided for this role and applications made from those not matching this essential criteria will not be considered.
Responsibilities:
- Manage the Site IT team/resources.
- Act as a point of contact for IT supplier and local teams.
- Oversee Ticket Management, Triage, and Escalation.
- Provide infrastructure support/delivery on-site.
- Maintain governance and security onsite.
- Collect and manage business requirements.
- Manage IT Build projects.
- Provide first-line support for applications.
- Ensure OT Asset IT/OT Cybersecurity management and emergency response.
- Plan and manage IT budget and cost control.
- Ensure machine connectivity with network core Switches.
- Coordinate with vendors on software and network connectivity.
- Organize, staff, skill, and direct the IT area with HR support.
- Guide and develop subordinates within HR policies. Requirements:
- Proven experience in IT service delivery and management.
- Strong understanding of IT infrastructure and governance.
- Experience in managing IT budgets and cost control.
- Knowledge of IT/OT Cybersecurity operational management is important.
- Excellent communication and leadership skills.
- Experience with tools like ServiceNow and PowerBI are highly desired.
- ITIL certification or experience is required.
- Fluency in Spanish and a good working proficiency in English is required.
- Must already be eligible to live and work in Madrid, Spain Start date: 16th September 2024 (or earlier upon availability) Duration: 12 Month contract Location: Hybrid in Madrid - Expected on site 3 days per week, flexibility to work semi-remote once integrated can of course be granted. If you are interested in this role please reach out to Garrett Yeates by sending an email with the latest version of your CV.
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