Service Delivery Manager

hace 4 semanas

Madrid, Madrid, España Hirexa Solutions A tiempo completo

Role – Service Delivery manager + Data Source Lead

Location – Warsaw, Poland / Madrid, Spain

Employment Type : Permanent

Job Description:

As a Service Delivery Manager (50% of the role), you will have a global geographical scope and be accountable for the maintenance and evolution of our eDiscovery, Data Privacy, and Information Governance solutions. Your primary focus will be on delivering value to our consumers by ensuring their needs are at the center of our services. You will be responsible for establishing processes, allocating resources, and monitoring key performance indicators to meet service commitments. Additionally, you will act as the single point of accountability for decisions related to the service offering and ensure compliance with service metrics. Your role will also involve handling escalations, identifying operational improvements, and maintaining vendor relationships.

Key Tasks:

Ownership and maintenance of service organization and processes

Account maintenance and creation for RADA (now CIDM) groups

Organization of server patching windows and updates

License renewal and tracking of purchase orders

Server requests and configurations

Decommissioning of systems

Renewal of Cleint certificates for cloud and server

Documenting and maintaining eDiscovery architecture

Resolving vulnerability issues

Collaboration with other teams as a point of contact

As the Data Source Lead for eDiscovery (50% of the role), you will be based in Client Informatics and act as the liaison between our eDiscovery team and Client Informatics. You will be trained to understand the technical requirements and legal impact of eDiscovery, and translate into actionable steps across Client. You will collaborate closely with Client IT to influence the roadmap and feature evolution of Google Vault and other Google applications to ensure compliant eDiscovery integrations. Additionally, you will manage internal eDiscovery data governance processes for various data sources.

Key Activities and Responsibilities:

Overseeing the eDiscovery Data Steward Network and mapping data locations

Collaborating with data stewards on legal holds and exports

Developing and implementing processes for managing legal holds and data exports for non-custodial sources

Maintaining relationships with Client Google Vault product managers and engineering teams

Influencing the roadmap and feature evolution of Google Vault

Reviewing new system submissions and evaluating eDiscovery requirements

Addressing data source gaps and challenges and advocating for eDiscovery compliance

Representing eDiscovery requirements within Client IT for system migration, archiving, and decommissioning

In this role, you will have the opportunity to make a significant impact by ensuring the efficient and compliant operation of our eDiscovery, Data Privacy, and Information Governance solutions, as well as driving the integration of eDiscovery processes across Client. We are looking for a highly motivated individual with strong communication and collaboration skills, who is passionate about delivering excellent service and driving continuous improvement. Join us in this exciting opportunity to contribute to the success of our global product team and engage with stakeholders worldwide.

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