Empleos actuales relacionados con Service Delivery Manager - Madrid, Madrid - Mygwork
-
Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...
-
Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...
-
Service Delivery Manager
hace 1 semana
Madrid, Madrid, España Wtw A tiempo completoService Delivery ManagerThe Service Delivery Manager is responsible for overseeing the delivery of high-quality services to customers. This role involves coordinating vendor service teams, implementing efficient processes, and ensuring customer satisfaction. The Service Delivery Manager will be responsible for ensuring the availability, performance, and...
-
Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España British Airways Plc A tiempo completoJob Title: Service Delivery ManagerAt British Airways Plc, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the stability, performance, and uptime of our IT estate, as well as driving close alignment between technology and business functions.Key...
-
Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España British Airways Plc A tiempo completoJob Title: Service Delivery ManagerAt British Airways Plc, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the stability, performance, and uptime of our IT estate, as well as driving close alignment between technology and business functions.Key...
-
Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Erni Spain A tiempo completoService Delivery ManagerAt ERNI, we're looking for a skilled Service Delivery Manager to lead our customer relationship management and ITIL-based process management for cutting-edge contact center solutions. As a key member of our team, you'll be responsible for providing and developing cost-effective IT services that contribute to our company's service...
-
Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Erni Spain A tiempo completoService Delivery ManagerAt ERNI, we're looking for a skilled Service Delivery Manager to lead our customer relationship management and ITIL-based process management for cutting-edge contact center solutions. As a key member of our team, you'll be responsible for providing and developing cost-effective IT services that contribute to our company's service...
-
Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sabio Group A tiempo completoService Delivery ManagerSabio Group is seeking an experienced Service Delivery Manager to join our Support department. As a key member of our team, you will be responsible for delivering exceptional contact center services to our clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Key...
-
Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sabio Group A tiempo completoService Delivery ManagerSabio Group is seeking an experienced Service Delivery Manager to join our Support department. As a key member of our team, you will be responsible for delivering exceptional contact center services to our clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Key...
-
Application Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España Sgs A tiempo completoJob Title: Application Service Delivery ManagerSgs is seeking a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications. The successful candidate will be responsible for ensuring commitments are met and value is delivered.Key Responsibilities:Manage service risks and monitor KPIs to meet operational...
-
Application Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España Sgs A tiempo completoJob Title: Application Service Delivery ManagerSgs is seeking a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications. The successful candidate will be responsible for ensuring commitments are met and value is delivered.Key Responsibilities:Manage service risks and monitor KPIs to meet operational...
-
Service Delivery Manager
hace 2 meses
Madrid, Madrid, España Sabio A tiempo completoService Delivery ManagerSabio, a global company and leading independent UK Contact Centre solution supplier, seeks an exceptional Service Delivery Manager to join our Support department.The ideal candidate will be responsible for delivering high-quality contact center services to clients, ensuring compliance with Service Level Agreements (SLAs), and...
-
Service Delivery Manager
hace 2 meses
Madrid, Madrid, España Sabio A tiempo completoService Delivery ManagerSabio, a global company and leading independent UK Contact Centre solution supplier, seeks an exceptional Service Delivery Manager to join our Support department.The ideal candidate will be responsible for delivering high-quality contact center services to clients, ensuring compliance with Service Level Agreements (SLAs), and...
-
IT Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España British Airways Plc A tiempo completoAre you a seasoned IT professional looking for a new challenge? We're seeking a skilled Service Delivery Manager to join our team at British Airways Plc.The successful candidate will have experience working in a complex, dynamic IT Service Delivery function, with a strong passion for driving continual customer-focused service excellence, business-valued...
-
Application Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España SGS A tiempo completoJob Title: Application Service Delivery ManagerThe Application Service Delivery Manager plays a critical role in overseeing the lifecycle of corporate IT applications at SGS, ensuring seamless maintenance, development, and deployment. This position is responsible for managing service risks, monitoring key performance indicators (KPIs) to meet operational...
-
Application Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España SGS A tiempo completoJob Title: Application Service Delivery ManagerThe Application Service Delivery Manager plays a critical role in overseeing the lifecycle of corporate IT applications at SGS, ensuring seamless maintenance, development, and deployment. This position is responsible for managing service risks, monitoring key performance indicators (KPIs) to meet operational...
-
SAP Service Delivery Manager
hace 3 días
Madrid, Madrid, España Sofigate A tiempo completoAbout the Role: We are seeking a skilled SAP Service Delivery Manager to oversee business technology services and develop Service Management capabilities. As a Service Manager, you will play a pivotal role in managing SAP Service Delivery, encompassing both consulting and support roles.Key Responsibilities:Manage complex integrated SAP landscapes and ensure...
-
Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sabio Group A tiempo completoService Delivery ManagerSabio Group is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications...
-
Service Delivery Manager
hace 3 semanas
Madrid, Madrid, España Sabio Group A tiempo completoService Delivery ManagerSabio Group is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications...
-
Senior Service Delivery Manager
hace 1 semana
Madrid, Madrid, España Straumann Group A tiempo completoJob Title: Senior Service Delivery ManagerJob Summary:We are seeking a highly skilled Senior Service Delivery Manager to join our team at Straumann Group. As a key member of our organization, you will be responsible for managing and enhancing the delivery of infrastructure services through effective vendor management.Main Responsibilities:- Develop and...
Service Delivery Manager
hace 2 meses
Job Title: Service Delivery Manager
Job Summary:
We are seeking an experienced Service Delivery Manager to join our team at Mygwork. As a Service Delivery Manager, you will be responsible for overseeing the delivery of high-quality services to our customers.
Key Responsibilities:
- Manage customer expectations through sound relationship management principles
- Accountable for incident management, major incidents, and problem management for strategic applications and ASM applications
- Responsible for change management relating to supported applications
- Ensure suppliers meet service level agreements (SLAs) and escalate issues regarding supplier performance
- Work with business and IT leaders to establish and sustain service level standards for each application and third-party providers
- Monitor application systems' status for strategic and ASM applications
- Work with business leaders and managers to prioritize maintenance and enhancement requests
- Coordinate cross-functional technology requirements, activities, and resources for system changes and upgrades
- Maintain and keep up-to-date all systems documentation
- Communicate with the IT management team regarding improvements and recommendations
Requirements:
- Good ITIL principles knowledge
- 5+ years of experience
- Demonstrates knowledge of IT processes and procedures with regards to Willis systems and business users
- Ability to design and implement IT services to suit business needs
- Ability to work under pressure to complete projects, tasks, and major incidents
- Ability to use IT tools for analysis, helpdesk services, audit processes, and testing purposes
- Ability to use IT tools for data manipulation and reporting
- Ability to govern customer and supplier meetings
- Excellent communication and interpersonal abilities
- Good English spoken and written skills
- Analytical and problem-solving skills
About Mygwork:
Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We are committed to providing a welcoming and inclusive work environment for all employees.
