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About Ebury
Ebury is a leading Financial Technology company that specializes in providing innovative solutions for international trade and finance. Our mission is to break down barriers and make cross-border trade easier and more efficient.
About the Role
We are seeking an experienced IT Service Desk Manager to join our team in Madrid. As a key member of our IT department, you will be responsible for leading a team of Service Desk Engineers and ensuring the delivery of high-quality technical support to our users.
Key Responsibilities
- Oversee the daily operations of the IT Service Desk, ensuring efficient and effective technical support is provided to users.
- Supervise, mentor, and develop Service Desk staff, fostering a culture of continuous improvement and professional growth.
- Develop and implement Service Desk policies, procedures, and processes to ensure alignment with IT Service Management best practices and company objectives.
- Manage the Service Desk team's performance, setting objectives, conducting performance reviews, and organizing training sessions as needed.
Requirements
- Proven track record of leadership in IT support.
- Strong knowledge of IT Service Management best practices.
- Unyielding commitment to user satisfaction.
- Excellent communication and customer service skills.
- Broad range of IT knowledge and experience.
What We Offer
We offer a dynamic and fast-paced work environment, with opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
