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Service Delivery Manager

hace 2 meses


Madrid, Madrid, España Mygwork A tiempo completo
Job Title: Service Delivery Manager Ssc

This role is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Purpose Of Role:

The purpose of this role is to oversee the end-to-end service for a value stream, encompassing product evolution, live services, risk management, and required governance. Key Responsibilities:

  • Support and oversee the delivery of roadmap for a value stream in the Digital hub team.
  • Manage the day-to-day development and support services, provided by offshore 3rd party teams.
  • Lead and drive all aspects of project delivery, ensuring key time, quality, and cost milestones are achieved.
  • Conduct regular project team meetings with key internal and external stakeholders to ensure projects stay on track.
  • Define and agree delivery plans and roadmaps for all the projects planned throughout the year.
  • Manage team resources, create project plans, track costs, monitor progress, track metrics, and identify risks early on.

This role will have a direct reporting into the Programme Manager, accountable for delivery across all value streams, and a dotted line to the Operations Lead, accountable for Live Services across all value streams.

Requirements:

  • Strong leadership and project management skills.
  • Excellent communication and stakeholder management skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience with Agile methodologies and DevOps practices.