Service Delivery Manager
hace 19 horas
Sabio Group is seeking an experienced Service Delivery Manager to join our Support department. As a key member of our team, you will be responsible for delivering high-quality contact center services to our clients.
Key Responsibilities:- Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for client satisfaction.
- Lead the technical team to promote a positive sentiment with clients and drive service improvement.
- Support the sales organization with technical expertise for complex Managed Services deals.
- Possibility of line management for Managed Services technical experts.
- Strong understanding of Managed Services financial performance and staff utilization.
- Effective working relationships across the Group and with clients.
- Strong skills in stakeholders' management and service improvement.
- Experience with contact center technologies and tools, especially Genesys Cloud platform.
- Knowledge of operations management methodologies: ITIL.
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private healthcare
- 25 days paid holiday a year
Sabio Group is an equal opportunities employer and welcomes applications from all qualified candidates. Please note that we do not accept applications from agencies without prior request from Sabio Group.
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